205
, Dear Patient,
Many thanks for agreeing to take this short survey to help our practice understand how you contact the surgery and how we can improve it for all.
Please answer all of the questions and click 'Send Survey' when you are done.
Q1. What is your preferred method for communicating with the practice ?
Q2. For what reason did you last telephone the practice ?
Q3. About how long did you wait before speaking to a representative?
Q4. About how long did it take to get your problem resolved ?
Q5. We could reduce the number of calls into the practice by not taking requests for repeat prescriptions over the telephone, how do you feel about this ?
Q6. Would you be happy to receive email communication for Patient blood test results?
To maintain patient confidentiality email should not be used for sensitive information without the prior authority of the patient.
Q7. Would you be happy to receive email communication for Doctor or Nurse follow up consultations?
To maintain patient confidentiality email should not be used for sensitive information without the prior authority of the patient.
Q8. Would you be happy to receive email communication for General enquires ?
To maintain patient confidentiality email should not be used for sensitive information without the prior authority of the patient.
Q9. Can you recall the time of day when you last telephoned the practice ?
Q10. Have you used the Nightingale Surgery website recently ?
Q11. For what reason have you used the website ?
Q12. Would you like to see more information on your website from any of the following sources?
Q13. Social Media is now proving a very popular way of communicating with patients. Would you like to see any of the following more closely integrated in your website?
Q14. With regard to your practice website. How do you rate its ease of use?
Q15. Would you like to see any of the following on the website?
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?
Many thanks for your time in answering the questions on this survey.