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Firstly please tell us the name of your usual doctor

  21%
  21%
  15%
  22%
  10%
  0%
  11%

1. In past 12 months how many times have you seen a doctor?

  1%
  26%
  37%
  20%
  13%
  3%

2.How do you rate the way you are treated by receptionists?

  40%
  46%
  10%
  1%
  3%

3a.How do you rate the hours open for appointments?

  16%
  60%
  16%
  5%
  3%

3b.What additional hours would you like practice to be open? (tick all that apply)

  4%
  7%
  21%
  32%
  46%

4.Thinking of times you want to see a particular doctor. How quickly do you get to see that doctor?

  5%
  6%
  12%
  26%
  40%
  5%
  6%

5.Thinking of times you are willing to see any doctor. How quickly do you usually get seen?

  24%
  18%
  27%
  26%
  0%
  5%

6.If you need to be seen urgently can you normally get seen on same day?

  69%
  3%
  17%
  7%
  4%

7.Thinking of times you have ‘phoned the practice,how do you rate the following?

a) Ability to get through

  8%
  60%
  28%
  1%
  3%

b) Ability to speak to doctor on ‘phone when you have a question or need medical advice?

  10%
  42%
  12%
  2%
  28%
  6%

8. In general how often do you see your usual doctor?

  10%
  59%
  25%
  2%
  4%

9. On your last visit to the surgery did you see the doctor or the emergency practitioner?

  62%
  36%
  2%

10.Thinking about that particular visit, how doyou rate the following?

a)How well they listened to what you had to say

  54%
  31%
  8%
  1%
  6%

b)How well they put you at ease during your physical examination

  51%
  36%
  7%
  0%
  6%

c)How much they involved you in decisions about your care.

  44%
  38%
  11%
  2%
  5%

d)How well they explained your problems or any treatment you need.

  43%
  39%
  10%
  1%
  7%

11)Have you seen a nurse in the past 12 months?

  78%
  13%
  9%

12) Thinking about the nurse(s) you have seen, how do you rate the following?

a)How well they listened to what you say

  33%
  36%
  9%
  0%
  22%

b)The quality of care they provide

  32%
  38%
  9%
  0%
  21%

c)How well they explained your health problems or any treatment.

  25%
  43%
  8%
  2%
  22%

Finally it would help us to understand your answers if you could tell us a little about yourself.

13. What is your gender?

  31%
  61%
  8%

14. What is your Age?

  0%
  8%
  8%
  11%
  21%
  17%
  14%
  9%
  2%
  10%

15)Do you have any long-standing illness,disability or infirmity? By long-standing we mean anything that has troubled you or is likely to affect you over a period of time.

  54%
  35%
  11%

16) What is the ethnic background with which you most identify?

  90%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  2%
  8%

17) Is your accommodation?

  39%
  23%
  25%
  3%
  10%

18.Which of the following best describes you?

  39%
  3%
  2%
  7%
  4%
  35%
  1%
  9%

19.We are interested in any other comments you may have.Please enter them below.