105

Q1 Your age range

  17%
  52%
  16%
  14%

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Q2 Have you been in contact with the Practice in the last 6 months?

  89%
  8%
  3%

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Q3 If you have booked an appointment in the last six months how did you book the appointment?

  30%
  65%
  5%

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Q4 Were you satisfied with the appointment date/time offered to you?

  89%
  4%
  7%

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If no please say why:

Q5 Did you know that we offer evening appointments up till 8.00 pm on a Monday evening?

  40%
  59%

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If yes please tell us how you heard about this new service:

Q6 Did you know that we have a practice website?

  26%
  73%

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Q7 How satisfied are you with our GP Service?

  74%
  21%
  0%
  0%
  5%

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Q8 How satisfied are you with how our reception staff/nurse team dealing with any queries you may have?

  75%
  22%
  0%
  1%

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Please give us any comments about our reception team/nurse team:

Q9 Which other services you would like to see at the practice?

If you have suggested any services, are you currently using those services elsewhere?

  2%
  16%
  82%

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Q10 How would you prefer to find out about the services that we offer? Please tick all that apply.

  34%
  40%
  15%
  21%
  27%
  0%
  21%
  3%

Q11. How often do you see the Doctor you prefer?

  42%
  26%
  20%
  4%
  4%

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Q12. In the Reception Area, can other patients overhear what you say to the Receptionist?

  55%
  4%
  3%
  29%
  6%

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Please hand into reception. Thank you for answering this survey which will help us plan services at your practice.