Thank you for taking the time to complete this survey. If you wish to make any comments, please use the box provided at the end of the survey.
Q1. How long after your appointment time do you normally wait to be seen?
Q2. How do you feel about how long you normally have to wait?
Q3. How satisfied are you with the opening hours at the surgery?
Q4. As far as you know, is the surgery currently open...
Q5. Would you like the surgery open at additional times?
Q6. How do you normally book your appointments with a clinician?
Q7. In the past six months, how have you found getting through to the practice on the telephone?
Q8. In the past six months, how have you found getting to speak to a doctor, nurse or Pharmacist on the telephone?
Q9. Think about the last time you tried to see a doctor fairly quickly. Were you able to either see, or speak to a GP on the telephone regarding your condition either on the same day or within two days?
Q10. In the past six months have you tried to book an appointment more than two weekdays in advance?
Q11. Were you able to book an appointment more than two weekdays in advance?
Q12. Last time you saw either a GP, nurse or Pharmacist at the practice, how good was the clinician at the following?
Neither good
Good nor bad Poor
Allowing you enough time
Asking about your symptoms
Listening to you
Explaining tests and treatments
Involving you in decisions about your care
Treating you with care and concern
Taking your problems seriously
Treating you in a polite and professional manner
Q13. In the reception area, can other patients overhear what you say to the receptionist?
Q14. How helpful do you find the receptionists at the surgery?
Q15. How easy do you find getting into the building at the surgery?
Q16. How clean is the GP surgery?
Q17. Do you use the Health Centre car park? If so, how do you find the parking?
Q18. Do you consider yourself to have any disabilities
Q19. Do you usually see the doctor or nurse:
Many thanks for your time in answering the questions on this survey.
If you have any comments or thoughts on how we can improve our service, please fill in the box below.