Patient Survey 2013 - Produced by the Cottage Surgery Patient Reference Group. The aim of his survey is to build on and improve the services that the surgery provides - your comments are valued. Thank you for taking the time to complete the questionnaire. All your responses are anonymous. The online survey will close on 22nd February 2013.
A. Contact with the Surgery
Which way do you prefer to use to book an appointment at the surgery at present? (Please tick all that apply)
Which way would you like to use to book an appointment at the surgery?
Would you accept email contact from the surgery for routine matters e.g. for a review, to book a flu injection?
In the past six months how easy have you found getting through on the phone?
In the past six months how easy have you found speaking to a doctor on the phone?
In the past six months how easy have you found speaking to a nurse on the phone?
In the past six months how easy have you found obtaining test results by phone?
B. Seeing a Doctor/Nurse/Health Care Assistant
Is there a particular doctor you prefer to see at the Cottage Surgery for a non-urgent appointment?
For routine appointments, if your preferred doctor is away, would you still see the doctor who is available or wait until your preferred doctor was available?
For urgent matters, if your preferred doctor is away, would you still see the doctor who is available or wait until your preferred doctor was available?
In the last year, how often were you able to see the Doctor you prefer?
Think about the last time you tried to see a doctor, excluding weekends and bank holidays, were you able to see a doctor on the day of your choice?
If you could not be seen on the day of your choice, what was the reason? (Please tick all that apply)
How easy is it for you to get an appointment with a Practice Nurse?
How easy is it for your to get an appointment with a Health Care Assistant?
Did you know that you can book for days ahead?
How satisfied are you with the opening hours of the surgery?
C. Visiting the Surgery
When you last visited the surgery for an appointment, how did you get to the surgery?
Overall, how clean is the GP surgery?
If you have any comments on the cleanliness of the surgery please give them here:
How long after arriving for your appointment do you normally wait to be seen by the Doctor?
How long after arriving for your appointment do you normally wait to be seen by the Nurse/Health Care Assistant?
How long after arriving for your appointment do you normally wait to be seen by the Midwife?
While waiting did you read any of the following?
Did you know the following reading material was available in the waiting room?
D. Your experience at the Surgery
Do you usually have confidence and trust in the Doctor that you see at the surgery?
Rate your overall experience with Doctors at the surgery - did they give you enough time? Was it:
Rate your overall experience with Doctors at the surgery - did they ask about your symptoms? Was it:
Rate your overall experience with Doctors at the surgery - did they listen to you? Was it:
Rate your overall experience with Doctors at the surgery - did they explain tests and treatments? Was it:
Rate your overall experience with Doctors at the surgery - did they involve you in decisions about your care? Was it:
Rate your overall experience with Doctors at the surgery - did they treat you with care and concern? Was it:
Rate your overall experience with Doctors at the surgery - did they take your problems seriously? Was it:
Rate your overall experience with Practice Nurses / Health Care Assistants at the surgery - did they give you enough time? Was it:
Rate your overall experience with Practice Nurses / Health Care Assistants at the surgery - did they ask about your symptoms? Was it:
Rate your overall experience with Practice Nurses / Health Care Assistants at the surgery - did they listen to you? Was it:
Rate your overall experience with Practice Nurses / Health Care Assistants at the surgery - did they explain your tests and treatments? Was it:
Rate your overall experience with Practice Nurses / Health Care Assistants at the surgery - did they involve you in decisions about your care? Was it:
Rate your overall experience with Practice Nurses / Health Care Assistants at the surgery - did they treat you with care and concern? Was it:
Rate your overall experience with Practice Nurses / Health Care Assistants at the surgery - did they take your problems seriously? Was it:
E. Prescriptions
If you have a repeat prescription, how did you request the last repeat?
If your answer to the last question was "Other", please give details:
F. Your overall satisfaction
In general, how satisfied are you with the care you get at the Cottage Surgery?
Would you recommend the surgery to someone who has just moved to your local area?
Are there any issues about the surgery, good or bad, that have not been covered in this questionnaire? Do you want to expand on any of your answers - if so, please explain below:
G. Some questions about you
Are you:
How old are you?
Thank you for helping to improve services to patients. If you would be interested in joining a panel to provide regular brief online feedback on different aspects of the service please leave your email address in the box below
Would you be willing to take part in a more detailed interview?