Stop!
If you are not a patient of Tollgate Clinic who has had a carpal tunnel release operation or acting on their behalf, please do not complete this survey. We value these results as patient feedback and wish to keep them as reliable as possible. Thank you!
Dear Patient,
Many thanks for agreeing to take this short survey. We value your feedback as it helps us know how we are doing and where we might improve our service.
Please answer the following short set of questions, giving a score of 1 to 5 for each. 1 being very poor and failing to meet minimum standards and 5 being excellent with no suggested improvements.
Q1. How helpful was the Patient Information Leaflet?
Q2. How convenient was your first appointment?
Q3. How helpful was the initial consultation with the doctor?
Q4. How welcoming and helpful did you find the staff at the clinic?
Q5. How do you rate the discussion with the doctor on the day of the operation?
Q6. How was the pain control during the operation?
Q7. Did you have any problems after your operation, for example any bruising or infection? If so did you seek medical treatment and were you presribed antibiotics?
Q8. How would you rate our service overall?
Q9. Can you suggest any improvements to our service (no prompt)?
Many thanks for your time in answering the questions on this survey.