Following on from last year's survey, we would be grateful if you would complete this survey about the Practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor or staff will NOT be able to identify your individual answers.
Thank you.
ABOUT RECEPTIONISTS AND STAFF
Q1a How helpful do you find the receptionists?
Q1b In your opinion do all members of the Practice team appear competent in their roles?
If no, please provide evidence where lacking
ABOUT APPOINTMENTS
Q2 How easy is it to get through to someone on the phone?
Q3 How easy is it to speak to a doctor or nurse on the phone?
Q4 If you need to see a GP urgently, can you normally get seen on the same day?
Q5 How easy is it to book an appointment ahead of time?
ABOUT SEEING THE DOCTOR OF YOUR CHOICE
Q6a Is there a particular GP you usually prefer to see or speak to?
if YES, please state their name
Q6b How quickly do you usually get seen?
Q6c How do you rate this?
ABOUT SEEING ANY DOCTOR
Q7 How quickly do you usually get seen?
Q8 How do you rate this?
Thinking of your most recent consultation with a doctor or nurse
Q9 How long did you wait for your consultation to start?
Q10 How do you rate this?
YOUR CARE
Q11 Have you experienced any care or treatment where you believe further training of the member of staff involved would have improved your experience?
If YES, please outline what training you believe is required
Q12 Whilst receiving care and treatment at the Practice, do you believe that you were treated with respect by all the members of staff?
If NO, please can you give examples where respect was not shown?
Q13 Are there any services that you would like to see provided by the Practice?
IT WOULD HELP US TO UNDERSTAND YOUR ANSWERS IF YOU COULD TELL US A LITTLE ABOUT YOURSELF
Q14 Are you?
Q15 How old are you?
Q16 Do you have a long-standing health condition?
Q17 What is your ethnic group?
If 'Other' please write your ethnic group here:
Q18 Which of the following best describes you?
ANY OTHER COMMENTS
Finally, please add any other comments you would like to make about the Practice: