This survey is now closed

We would be grateful if you would complete this survey about the practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor or staff will NOT be able to identify your individual answers.

Thank you.

About Receptionists and Appointments

Q1 How helpful do you find the receptionists?

 
 
 
 
 

Q2 How do you feel about the attitude of the receptionists?

 
 
 
 
 

Q3 How easy is it to get through to someone on the phone?

 
 
 
 
 
 

Q4 How easy is it to speak to a doctor or nurse on the phone?

 
 
 
 
 
 

Q5 If you need to see a GP urgently, can you normally get seen on the same day?

 
 
 

Q6 How easy is it to book an appointment ahead of time?

 
 
 
 
 
 

Q7 How do you normally book your appointments? Please tick all boxes that apply.

 
 
 

Q8 Which of the following methods would you prefer to use to book appointments? Please tick all boxes that apply.

 
 
 
 

Thinking of times when you want to see a particular doctor:

Q9 How quickly do you usually get seen?

 
 
 
 
 

Q10 How do you rate this?

 
 
 
 
 
 
 

Thinking of times when you are willing to see any doctor:

Q11 How quickly do you usually get seen?

 
 
 
 
 

Q12 How do you rate this?

 
 
 
 
 
 
 

Thinking of your most recent consultation with a doctor or nurse

Q13 How long did you wait for your consultation to start?

 
 
 
 
 

Q14 How do you rate this?

 
 
 
 
 
 
 

About seeing the doctor of your choice

Q15 Is there a particular GP you usually prefer to see or speak to?

 
 

Q16 How often do you see or speak to the GP you prefer?

 
 
 
 
 

How good was the last GP you saw at each of the following?

(If you haven’t seen a GP in the last 6 months, please go to Q22)

Q17 Giving you enough time

 
 
 
 
 
 

Q18 Listening to you

 
 
 
 
 
 

Q19 Explaining tests and treatments

 
 
 
 
 
 

Q20 Involving you in decisions about your care

 
 
 
 
 
 

Q21 Treating you with care and concern

 
 
 
 
 
 

If you know the name of the GP you last saw, please write it here:

How good was the last nurse you saw at each of the following?

(If you haven’t seen a nurse in the last 6 months, please go to Q26)

Q22 Giving you enough time

 
 
 
 
 
 

Q23 Listening to you

 
 
 
 
 
 

Q24 Explaining tests and treatments

 
 
 
 
 
 

Q24 Involving you in decisions about your care

 
 
 
 
 
 

Q25 Treating you with care and concern

 
 
 
 
 
 

If you know the name of the nurse you last saw, please write it here:

It will help us to understand your answers if you could tell us a little about yourself

Q26 Are you?

 
 

Q27 How old are you?

 
 
 
 
 
 
 
 

Q28 Do you have a long-standing health condition?

 
 
 

Q29 What is your ethnic group?

 
 
 
 
 
 

If 'Other' please write your ethnic group here:

Q30 Which of the following best describes you?

 
 
 
 
 
 
 

Finally, please add any other comments you would like to make about the practice:

© 2011 GPAQ V3 including all individual questions is copyright University of Manchester

This survey is now closed