Matthew Ryder Clinic

We would be grateful if you would complete this survey about your general practice. We want to provide the highest standard of care. Feedback from this survey will help us to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

Q1. Please think about the times you have phoned your GP surgery in the past 6 months - how easy have you found the following?

a) Getting through on the phone

b) Speaking to a Doctor on the phone

c) Speaking to a nurse on the phone

d) Getting test results on the phone

Q2. In the last six months have you been satisfied with the service you received from the receptionist?

Q3. Are you aware that you can pre book appointments up to seven weeks in advance?

Q4. Are you aware that we offer evening appointments up till 7.45pm on a Tuesday evening?

Q5. Are you aware that we have a Practice website where you can order prescriptions or cancel appointments on line?

Q6. How satisfied are you with the hours that your GP surgery is open?

Q7. In the past 6 months have you tried to see a doctor on the same day or in the next 2 weekdays the GP surgery was open

Q8. If you could not be seen within 2 weekdays, why was that? (Please answer all that apply)

Q9. Do you find the service you receive from the prescription staff is of the quality you would expect?

Q10. Do you find the surgery clean and in good repair?

Q11. In general, how satisfied are you with the care you get at the surgery?

Q12. Would you recommend the surgery to someone who has just moved to your local area?

Q13. Are there any other services you would like to see at the Practice?

Q14. If you have suggested any services, are you currently accessing those services elsewhere?