North Shore Surgery Patient Survey

As a patient of North Shore Surgery you are automatically a member of the Patient Participation Group (PPG). The PPG is run by a committee working in close liaison with the doctors and practice manager. We work with the practice to help all patients to take responsibility for their own health, that of their family and the health of the wider community.

It would be appreciated if you would answer the following questions in order for the Patient Group to review your answers and to determine what areas of access require improving.

Thank you

Q1 Were you seen today by a training doctor?

 
 
 

Please click “strongly agree” / “agree” / “disagree” / “strongly disagree” to the following statements to inform us of your opinion.

I found it easy to make an appointment –

 
 
 
 

Getting through on the phone to the surgery is easy –

 
 
 
 

I found it easy to check in for my appointment –

 
 
 
 

My practice has friendly staff and a welcoming atmosphere –

 
 
 
 

I am happy with the overall services provided by my practice

 
 
 
 

The doctors treat me with care and respect –

 
 
 
 

I am given enough time to explain matters & the doctors take my concerns seriously –

 
 
 
 

I have confidence and trust in the doctors –

 
 
 
 

There is easy physical access into the surgery building –

 
 
 
 

The surgery premises are always clean –

 
 
 
 

I am happy with the hours that the practice is open –

 
 
 
 


Do you see other members of staff other than the doctors? If yes, who do you see?

Please explain why you disagree / strongly disagree to any of the above

Is there any way we can improve our services to you not covered above?

Thank you for completing this survey - Please return to reception

New members are always needed for our Patient Reference Group - you can leave your contact details at reception if you are interested in joining.