Dear Patient,
Many thanks for agreeing to take this short survey to help our practice understand how our appointment system can be improved, if at all.
Please answer all of the questions and click Send when you are done.
Q1: How easy was it to get an appointment for the time you wanted?
Q2: Were you able to see the GP you wanted to see?
Q3: How easy was it to get an appointment with the GP you wanted to see?
Q4: How important is it to you that you see a specific GP when coming to this practice?
Q5: How well do you know which days of the week your GP is available?
Q6. How would you prefer to book an appointment?
Q7. How easy do you find getting into the building at the surgery ?
Q8. How clean is the GP surgery ?
Q9. In the Reception Area, can other patients overhear what you say to the receptionist?
Q10. How helpful do you find the receptionists at the surgery ?
Q11. How long after your appointment time do you normally wait to be seen?
Q12. How do you feel about how long you normally have to wait ?
About seeing the doctor of your choice
Q13. Is there a particular GP you usually prefer to see or speak to?
Q14. How often do you see or speak to the GP you prefer?
How good was the last GP you saw at each of the following?
Q15. Giving you enough time
Q16. Listening to you
Q17. Explaining tests and treatments
Q18. Involving you in decisions about your care
Q19. Treating you with care and concern
Q20.Did you have confidence and trust in the GP you saw or spoke to?
How good was the last nurse you saw at each of the following?
(If you haven’t seen a nurse in your practice in the last 6 months, please go to Q27)
Q21. Giving you enough time
Q22. Listening to you
Q23. Explaining tests and treatments
Q24. Involving you in decisions about your care
Q25. Treating you with care and concern
Q26. Did you have confidence and trust in the nurse you saw or spoke to?
About care from your doctors and nurses
Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:
Q27. Understand your health problems?
Q28. Cope with your health problems
Q29. Keep yourself healthy
Q30. Overall, how would you describe your experience of your GP surgery?
Q31. Would you recommend your GP surgery to someone who has just moved to your local area?
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?
Many thanks for your time in answering the questions on this survey.