Chorley and South Ribble Clinical Commissioning Group is conducting a patient opinion survey. We want to learn about your experiences in accessing and using your GP surgery. Please take a few minutes to complete this questionnaire.
The information that you provide is completely confidential and anonymous
First impressions
Q1. Please think about times you have phoned your GP surgery in the past 6 months – how easy have you found the following?
a) Getting through on the phone
b) Speaking to a doctor on the phone
c) Speaking to a nurse on the phone
d) Getting test results on the phone
Q2. In the last six months have you been satisfied with the service you received from the receptionist?
Seeing a doctor;
Q3. When you need to see a GP urgently (within 48 hours) are you normally seen within this time?
Q4. How easy is it for you to book an appointment more than 2 full days in advance in your practice?
Q5. How satisfied are you with the hours that your GP surgery is open?
Q6. How satisfied are you with the service you received from the doctor/nurse today?
Q7. How long do you usually wait at the Practice for your consultation?
Q8. Concerning your consultation today, how do you rate…..?
a) The time allowed for your consultation
b) How well you were listened to
c) Explaining tests and treatments
d) Involving you in decisions made
e) Trust and confidence in the care you were given
Wider considerations of the service
Q9. Do you find the service you receive from the prescription staff is of the quality you would expect?
Q10. Do you find the surgery clean and in good repair?
Your overall satisfaction
Q11. In general, how satisfied are you with the care you get at your GP surgery?
Q12. Would you recommend your GP surgery to someone who has just moved to your local area?
Q13. Any further comments?
Q14. Have you been referred to see a consultant recently (in the last 3 months) or have you been informed that you will be referred to see a consultant soon (in the next 3 months)?
Q15. If you have answered yes to Q14 above are you willing to complete further surveys about your patient journey?
Q16. If you answered yes to Q14 above please provide some contact details if you are happy to do so (please bear in mind that your answers will no longer be anonymous if you do this). Please include your name, telephone number and email address in the box below
About you
Q17. Are you male or female?
Q18. Your age
Q19. Do you have a disability and/or a long-term health condition? (tick all that apply)
Q20. Your ethnic group
If you need this questionnaire in another format or language, please contact the Customer Care Team on:
Freephone: 0800 032 2424
Telephone: 01772 777 952
Textphone: 017772 227 005
Email: customer-care@centrallancashire.nhs.uk
Thank you for taking the time to fill in this questionnaire. Your views will help improve services in NHS Central Lancashire