We are always looking to improve the service we provide to our patients and your views are important to us. This survey is anonymous and shouldn’t take more than a few minutes of your time to complete.
By using this method we can find out what you, our patients, think about certain aspects of the service we offer so we can seek to make improvements.
1. Overall, how satisfied are you with the health care you receive at Cleveleys Group practice?
2. In the reception area, can other patients over hear what you say to the receptionist?
3. It may be possible to look into increasing the services offered at Cleveleys Group practice. Which of the following services would you like to see offered?
Please Specify
4. Do you request repeat prescriptions?
5. Which method(s) of requesting repeat prescriptions do you use?
(Tick all which apply to you)
6. Are you happy with your current method of requesting repeat prescriptions?
7. Are you aware of the following sources of information about the services available at Cleveleys Group practice?
(Please tick all those you know about)
8. Now please think about the times you have telephoned the Cleveleys Group practice in the past 6 months.
In the past 6 months, how easy have you found the following?
Getting through on the phone
Speaking to a doctor on the phone
Speaking to a nurse on the phone
Getting test results on the phone
9. Are you able to find a space to park without too much difficulty?
10. Are you a Blue Badge holder?
If ‘Yes’, how would you describe the parking provision for disabled patients?
11. Is there anything particularly good about your health care?
12. Is there anything that could be improved to the service you receive at Cleveleys Group practice?
13. Are you …
14. How old are you?
15. Ethnicity
White
British group Irish Any other white background
Mixed
White & Black Caribbean White & Black African White & Black Asian
Asian or Asian British
Indian Pakistani Bangladeshi
Black or Black British
Caribbean African
Chinese or other
Chinese Other
Thank you very much for taking the time and trouble to assist us with our Annual Survey.