We introduced our triage system on the 9th January to ensure that all patients asking for same day care had their requests met on the basis of clinical need and not on a 'first come first served' basis.
We would welcome patient feedback to understand how you feel about the service.
Please answer the questions below.
When you rang for your appointment...
1. Did the receptionist ask if you required an urgent appointment?
2. Was the triage system clearly explained to you by the receptionist?
3. After the conversation with the receptionist, did you know what to expect next?
When you had been placed on the triage page by the receptionist...
4. Were you happy with the time it took the clinician to phone you back?
5. How did the clinician deal with your request?
6. Were you happy with this?
Having now used the triage system...
7. How satisfied were you with the experience?
8. Do you have any other comments about our triage system?
In order for us to analyse the results of this survey we would like a little information about you
9. Are you
10. How old are you?
11. What is your ethnic background?
Thank you for taking your time to fill out our survey.