Dear Patient,
We would be grateful if you would complete the survey about your surgery. Your doctors in conjunction with Longton Health Centre Patient Reference Group want to provide the highest standard of care. Feedback from the survey will help them identify areas of improvement.
Please answer all of the questions and click Send when you are done.
THINKING ABOUT THE LAST TIME YOU ACCESSED THE SURGERY (excluding ringing for a flu appointment)
Q1: How easy was is it to get through to someone at your GP Practice on the telephone?
Q2: What time of the day did you ring the surgery?
Q3: Approximately how long did you hold on the phone?
Q4: If you need to see a GP urgently, can you normally get seen on the same day
Q5: Do you know you can book any appointment up to two weeks in advance and these appointments can be booked any time of the day
Q6: Which of the following methods would you prefer to use to book appointments at your practice
Q7: We are thinking about changing our current 0844 telephone number to a local 01772 number. This may mean you would be charged less for your call, however if all the lines were busy when you rang you would recieve an ENGAGED signal and would need to ring the surgery back, until a line became available.
Would you be happy with this arrangement?
Q8: If you have answered NO to Question 7 please comment on another arrangement that would be suitable
THINKING OF TIMES YOU WANT TO SEE A PARTICULAR GP
Q9: How quickly do you usually get seen
Q10: How do you rate the answer you gave above
THINKING OF TIMES WHEN YOU WANT TO SEE THE DOCTOR
Q11: Is your practice currently open at times that are convenient to you?
Q12: Which of the following additional opening hours would make it easier for you to see or speak to someone?
SURGERY INFORMATION
Q13: Which is the best way to inform you of the services we offer or any changes we make at the surgery
Q14: Which is the best way to contact you personally
Q15: Are you aware of how we use your Health Records
Q16: If you could not attend your appointment for any reason would you know how to cancel it either by phone or on line so that someone else could book the appointment?
Q17: Are you aware of the web site services we offer?
WAITING ROOM AND RECEPTION ENVIROMENT
Q18: How do you find the waiting room enviroment in terms of health information available?
Q19: What do you think about the surgery cleanliness and decor in the surgery?
Q20: Please list any improvements we can make to the waiting room or reception
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
How would you describe how often you come to the practice?
Many thanks for your time in answering the questions on this survey.