1) Have you ever had difficulty contacting the practice by telephone?
2) Would you consider using an automated telephone service to book an appointment?
3) Would you consider using an automated telephone service if it meant:
Access to the booking system was easier & quicker than currently?
4) Do you have access to the Internet at home?
5) Would you consider using the Internet to book an appointment?
6) Have you used the Internet to order a repeat prescription?
6a) If the answer is no, would you consider doing this?
6b) If No would you give the reason why not?
7) Do you have access to a mobile phone?
7a) If Yes:
Would you welcome appointment reminders by mobile-phone text message?
7b) If no/unsure:
Please state why not?
8) Are you aware of the St. Nicholas practice newsletter?
If Yes:
8a) Have you read the St. Nicholas practice newsletter?
8b) Did you find it informative?
9) Please rate your interest in the following topics appearing in the newsletter:
9a) Opening times
9b) Staff arrivals/retirements etc
9c) Informative Health topics
9d) Local Health Issues
9e) Is there anything else you would like to see in the practice Newsletter?
10) Have you ever had difficulty ordering your repeat prescription?
11) Have you ever had difficulty when you come to collect your prescription?
12) Are you aware of different methods of ordering your prescription?
Please tick the methods you are aware of?