Dear Patient
Many thanks for agreeing to complete this survey about your general practice. The practice team want to provide the highest standard of care to our patients. Feedback from this survey will help us to identify areas that may need improvement. Your opinions are very valuable.
Thank you once again for your time.
Please answer all of the questions and click ' Send Survey' when you are done.
Q1. Did you get fast access to reliable health advice?
If No, please tell us more
Q2. Did you have effective treatment delivered by trusted professionals?
If No, please tell us more
Q3. Were you able to participate in decisions and respect for preferences?
If No, please tell us more
Q4. Did you get clear,comprehensible information and support for self-care?
If No, please tell us more
Q5. Was there attention to physical and enviromental needs?
If No, please tell us more
Q6. Did you feel you were given emotional support, empathy and rescpect?
If No, please tell us more
Q7. Were you offered involvement of, and support for family and carers?
If No, please tell us more
Q8. Did you experience continuity of care and smooth transitions?
Q9. How helpful do you find the receptionist staff at the surgery?
Q10. In the Reception Area, can other patients over hear what you say to the receptionist?
Q11. How clean is the surgery:
Opening Times
Q1. How satisfied are you with the opening hours at the surgery?
Q2. As far as you know is the surgery open...
Q3. Would you like the surgery open at additional times?
Comments
Appointments
Q1. How easy was it to get an appointment for the time you wanted?
Q2. Were you able to see the GP you wanted to see?
If no please tell us more
Q3. How easy was it to get an appointment with the GP you wanted to see?
Q4. How important is it to you that you see a specfic GP when coming to this practice?
Q5. How well do you know which days of the week your GP is available?
Q6. How long after your appointment time do you normally wait to be seen?
Q7. How do you feel about how long you normally have to wait to be seen?
Please add further comments below
To help us analyse your answers please tell us a few things about yourself
Are you male or female?
What age group are you?
What is the ethnic background with which you most identify
How would you describe how often you come to the practice?
Please give further comments about the practice for anything not covered by the survery
Many thanks for you time in answering the questions on this survery. The results and feedback from the survey will be available at the end of March 2012 to patients on the surgery website and at the practice to those patients who do not have internet access. Please request a copy of the results at reception if you are housebound please call the surgery and request a copy to be posted to you.