Dear Patient,
Many thanks for agreeing to take this short survey to help our practice understand how our appointment system can be improved, if at all.
Please answer all of the questions and click 'Send Survey' when you are done.
Q1. How easy do you find getting into the building at the surgery ?
Please Comment
Q2. How clean is the GP surgery ?
Q3. In the Reception Area, can other patients overhear what you say to the receptionist?
Q4. How helpful do you find the receptionists at the surgery ?
Q5. How long after your appointment time do you normally wait to be seen?
Q6. How do you feel about how long you normally have to wait ?
Q7. Did you get fast access to reliable health advice?
Q8. Did you have effective treatment delivered by trusted professionals?
Q9. Were you able to praticipate in decisions and were your preferences respected?
Q10. Did you get clear, comprehensible information and support for self-care?
Q11. Was there attention to physical and environmental needs?
Q12. Did you feel you were given emotional support, empathy and respect?
Q13. Were you offered involvement or, and support for family carers
Q14. Did you experience continuity of care and smooth transitions?
Q1. How satisfied are you with the opening hours at the surgery ?
Q2. As far as you know is the surgery open...
Q3. Would you like the surgery open at additional times?
Q1: How easy was it to get an appointment for the time you wanted?
Q2: Were you able to see the GP you wanted to see?
Q3: How easy was it to get an appointment with the GP you wanted to see?
Q4: How important is it to you that you see a specific GP when coming to this practice?
Q5: How well do you know which days of the week your GP is available?
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?
Please give further comments for anything not covered by this survey
Many thanks for your time in answering the questions on this survey.