Tower House Practice

About Receptionists and Appointments

Q1. When did you last see a doctor at your GP surgery or health centre?

Q2. How did you book your appointment?

Q3. If you booked your appointment via the automated telephone booking system how easy was it to use?

Q4. If you booked your appointment via the online booking system how easy was it to use?

Q5. If you need to see a GP urgently, can you normally get seen on the same day?

Q6. How easy is it to see a doctor of your choice?

Q7. How well do you know which days of the week your GP is available?

Q8. Are you happy with the practice opening times?

Q9. If no which of the following would benefit you?

Q10. In the past 6 months how easy have you found it getting through on the telephone?

Q11. How helpful do you find the receptionists at your practice?

Q12. How easy is it to book an appointment ahead in your practice?

Thinking of your most recent consultation with a doctor or nurse

Q13 How long did you wait for your consultation to start?

Q14. How do you rate this?

Q15. Did you have confidence and trust in the Doctor or health care professional you saw?

About care from your doctors and nurses

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q16. Understand your health problems?

Q17. Cope with your health problems?

Q18. Keep yourself healthy?

Q19. In general how satisfied are you with the care you get at your GP surgery?

Q20. Would you recommend your GP surgery to someone who has just moved to your local area?

Q21. Do you find the notice boards useful?

Q22. Are you happy with the facilities provided at Tower House Practice?

Are you male or female?

What age are you?

What is the ethnic background with which you most identify?