Heath Lane Medical Centre

Patient Questionnaire November 2011

This survey is now closed

HEATH LANE MEDICAL CENTRE

PATIENT QUESTIONNAIRE NOVEMBER 2011

The practice is currently looking at ways to improve our service to patients. To help us do this we would be most grateful if you would take a few minutes to complete this anonymous and confidential questionnaire.

You only need to answer questions where you have experienced the service. You can leave questions blank if you are unable to score.

Q1. Are you aware of the different appointment options available to you? (If no please ask for an information leaflet at reception or visit our website at www.heathlanemedicalcentre.co.uk).

Yes

No

Q2. Do you know that you can book an urgent appointment within 24/48 hours to see a GP or nurse Practitioner?

Yes

No

Q3. If you need to see a doctor or nurse urgently on the same day are you usually able to get an appointment?

Yes

No

Q4a. Do you know that you can book a routine appointment for a non urgent problem up to 2 weeks ahead to see a GP?

Yes

No

Q4b. Or up to three months ahead to see a nurse?

Yes

No

Q5. If you need to plan ahead have you been able to book a routine appointment with a doctor up to 2 weeks in advance?

Yes

No

Q6. Are you aware you can book a telephone consultation with a doctor or nurse?

Yes

No

Q7. How easy do you find it to get through to the practice by telephone? Please rate on a scale 1 to 5 (1 = very difficult and 5 = very easy)

1

2

3

4

5

Q8. How easy do you find it to book a telephone consultation with a doctor? Please rate on a scale of 1 to 5 (1= very difficult and 5 = very easy

1

2

3

4

5

Q9. How easy do you find it to book a telephone consultation with a nurse? Please rate on a scale of 1 to 5 (1= very difficult and 5 = very easy)

1

2

3

4

5

Q10. Do you know we have a nurse Practitioner (Kerry)?

Yes

No

Q11. Do you know what the nurse Practitioner does? (if no please ask for an information leaflet at reception or visit our website).

Yes

No

Q12. How satisfied are you with the quality of care you receive from our practice nurses? Please rate on a scale of 1 to 5 (1= not satisfied and 5 = very satisfied)

1

2

3

4

5

Q13. How satisfied are you with the quality of care you receive from our nurse Practitioner? Please rate on a scale of 1 to 5 (1= not satisfied and 5= very satisfied)

1

2

3

4

5

Q14. Thinking about the last time you saw a doctor were you satisfied with the consultation? Please rate on a scale of 1 to 5 (1= not satisfied and 5 = very satisfied)

1

2

3

4

5

Q15. Regarding our reception Team please rate 1 to 5 for each area.(1= low and 5 = high)

Friendliness

1

2

3

4

5

Helpfulness

1

2

3

4

5

Informative/ knowledgeable

1

2

3

4

5

Confidentiality

1

2

3

4

5

Q16. Comfort level of waiting room (eg chairs, magazines, information ) Please rate on a scale of 1 to 5 (1= low and 5 = high)

1

2

3

4

5

Q17. Do you find the parking facilities at the surgery adequate? Please rate 1 to 5 (1= low and 5= high )

1

2

3

4

5

Q18. Have you used our website?

Yes

No

Q19. If yes, how would you rate it? (1= poor and 5 = excellent)

1

2

3

4

5

What is the single most important thing we could do to improve the way we deliver healthcare services or care here at Heath Lane Medical Centre

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We welcome any other comments or suggestions you may have

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We will be holding a Patient Forum to discuss the results of this patient survey. If you would like to join the Forum and help us plan how we can improve our service please leave your contact details at reception.

We would also welcome patients who would like to take part in an email (or virtual) forum.

THANK YOU

This survey is now closed