Q1: What is your age?
Q2: Gender?
Q3: What is your ethnicity?
Q4: What is your main language?
Q5: Do you consider yourself to have a disability?
Q6: Are you a carer?
Q7: Thinking of the times when you want to see a particular doctor, how quickly do you usually get to see that doctor?
Q8: How would you rate this?
Q9: Thinking of the times when you are willing to see any doctor, how quickly do you usually get to see a doctor?
Q10: How would you rate access to any doctor?
Q11: Last time you saw a doctor at the surgery on reflection did you get the treatment and care that mattered to you?
Q12: After seeing your doctor today do you feel able to cope with your illness/problem?
Q13: How easy is it for you to get an appointment with a practice nurse at the surgery?
Q14: Last time you saw a nurse at the surgery, on reflection did you get the treatment and care that mattered to you?
Q15: In the last 6 months, how easy have you found getting through on the telephone?
Q16: How easy did you find to get into the building at the surgery?
Q17: How easy did you find parking when you attended the surgery?
Q18: How would you rate the cleaniness of the surgery?
Q19: In the reception area, can other patients over-hear what you say to the receptionist?
Q20: How helpful do you find the receptionists at the surgery?
Q21: How long after your appointment time do you normally wait to be seen?
Q22: How satisfied are you with the hours the surgery is open?
Q23: How familiar are you with the services different staff provide at the surgery?
Q24: How often do you attend surgery per year?
Q25: Did you know we do a quarterly newsletter online at the surgery?
Q26: Is it of interest?
Q27: Do you find the information boards/leaflets relevant and informative?
Q28: Overall, how satisfied atre you in general with the services provided by your surgery?