How do you normally make contact with the Practice?
When you attend the surgery do you have a preference as to which site you attend?
1. Getting through by telephone
1.1 Generally, how easy is it to get through to the surgery on the phone?
1.2 If you do phone the surgery generally what time do you call?
2. Reception handling
2.1 When your phone call is answered how helpful do you find the receptionist?
2.2 Is your phone call generally to book an appointment?
2.3 If you booked an appointment how convenient was the appointment you were able to get?
2.4 If you were not able to book an appointment of choice what alternatives were offered?
2.5 If you were offered an alternative service, how helpful was this?
Are there other services the practice could offer to help resolve your problem? (please give details)
3. Triage service
The triage service is designed to allow urgent contact with a doctor when patients need it
3.1 If you have been offered this service how helpful did you find it?
3.2 If you have used the triage service would you be willing to use this again?
If you answered “No” to the above question why would you not use this service again?
4. Opening hours
4.1 How satisfied are you with the hours the surgery is open?
4.2 Which is usually your preferred time for an appointment when booking one?
4.3 Which of the following additional opening times would make it easier for you to see or speak to a member of the Practice team?
5. Some questions about you
5.1 Are you male or female?
5.2 How old are you?
6. Other Information
6.1 How would you prefer the Practice to provide information about available services or changes taking place? (please tick all relevant options)
This survey is now closed