Dear Patient,
Many thanks for agreeing to take this short survey to help our practice understand how our appointment system can be improved, if at all.
Please answer all of the questions and click 'Send Survey' when you are done.
Q1. How easy do you find getting into the building at the surgery ?
Q2. How clean is the GP surgery ?
Q3. In the Reception Area, can other patients overhear what you say to the receptionist?
Q4. How helpful do you find the receptionists at the surgery ?
Q5. In the last 12 months, how many times have you seen a doctor from your practice?
Q6. How satisfied are you with our opening hours?
Q7. We have recently started a walk-in clinic for minor illnesses and extended the times ahead you can book an appointment. What do you think of the new service?
Q8. How important do you think it is to see "your own doctor"?
Q9. How important is it for you to be able to ask to see a female or male doctor?
Q10. How satisfied are you with your treatment by doctors at the Surgery?
Q11. How well did the doctor understand your symptoms?
Q12. How satisfied are you with your treatment by the Nurses at the Surgery?
Q13. How well did the Nurses understand your symptoms?
Q14. Overall how satisfied are you with the Practice?
Q15. If we had to make improvements in what areas would you like to see them?
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
Many thanks for your time in answering the questions on this survey.