A. Opening Hours
Q1. How satisfied are you with the opening hours at the surgery
Q2. As far as you know is the surgery open
Before 8am
At lunchtime
After 6.30pm
On Saturdays
On Sundays
Q3. Would you like the surgery open at additional times
Q4. When would you like the surgery open
B. Appointments at your GP Surgery
Q5. When did you last see a doctor at the GP Surgery
Q6. How do you normally book your appointments to see a doctor or nurse at the Surgery Please tick all that apply
Q7. Which of the following methods would you prefer to use to book an appointment at the Surgery Please tick all that apply
C. Getting through on the phone
Q8. In the past 6 months how easy have you found the following
Getting through on the phone
Speaking to a doctor on the phone
Speaking to a nurse on the phone
Obtaining test results by phone
D. Availability of appointments/Seeing a doctor
Q9. In the past 6 months have you tried to see a doctor fairly quickly By fairly quickly we mean on the same day or in the next two working days that the surgery was open.
Q10. Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in the next two working days that the Surgery was open .
Q11. If you weren’t able to be seen during the next 2 working days that the surgery was open, why was that Please tick all that apply
Q12. In the past 6 months, have you tried to book ahead for an appointment with a doctor By ‘booking ahead’ we mean booking an appointment more than two working days in advance.
Q13. Last time you tried, were you able to get an appointment with a doctor more than 2 working days in advance
E. Seeing the doctor you prefer
Q14. Is there a particular doctor you prefer to see at the GP Surgery
Q15. How often do you see the doctor you prefer
F. Speaking to a doctor on the telephone
Q16. Would you be happy to speak to a doctor on the telephone to discuss your health issues rather than having a face to face appointment
Q17. Would you be happy to speak to a doctor on the telephone to discuss any blood test results rather than having a face to face appointment
Q18. Would you be happy to speak to a doctor on the telephone to discuss your repeat medication rather than having a face to face appointment
G. Arriving for your appointment
Q19. How easy do you find getting into the building at the surgery
Q20. How clean is the GP surgery
Q21. In the reception Area, can other patients overhear what you say to the receptionist
Q22. How helpful do you find the receptionists at the Surgery
H. Waiting Time - doctor
Q23. When seeing a doctor, how long after your appointment time do you normally wait to be seen
Q24. How do you feel about how long you normally have to wait to see the doctor
I. Seeing a doctor at the GP Surgery
Q25. The last time you saw a doctor at the surgery how good was the doctor at each of the following
Giving you enough time
Asking about your symptoms
Listening
Explaining tests and treatments
Involving you in decisions about your care
Treating you with care and concern
Taking your problems seriously
Q26. Did you have confidence and trust in the doctor you saw
Q27. Who was the last doctor you saw at the surgery
J. Seeing a practice nurse at the GP Surgery
Q28. How easy is it for you to get an appointment with a practice nurse at the surgery
Q29. Last time you saw a practice nurse at the Surgery, how good did you find the practice nurse at each of the following
Giving you enough time
Asking about your symptoms
Listening
Explaining tests and treatments
Involving you in decisions about your care
Treating you with care and concern
Taking your problems seriously
Q30. Who was the last practice nurse you saw at the surgery
K. Prescriptions/Medications
Q31. How easy is it for you to get a repeat prescription
Q32. How much repeat medication do you like to keep in stock
Q33. Have you used our website www.lislecourt.co.uk to order repeat prescriptions
Q34. Do you continue to order prescriptions via our website www.lislecourt.co.uk to order repeat prescriptions
Q35. If you have not used the web site or have not continued to order prescriptions via our website www.lislecourt.co.uk please indicate why not
L. Your Overall Satisfaction
Q36. In general, how satisfied are you with the care you get at the Surgery
Q37. Would you recommend the Surgery to someone who has just moved to your local area
Q38. Any further comments
M. Some questions about you
The information below will help to make sure that we receive feedback from a representative sample of the patients registered at this practice.
Your Gender:
Your Age:
The ethnic background with which you most closely identify is:
White
Mixed
Asian or Asian British
Black or Black British
Chinese or Other
How would you describe how often you come to the practice