Dear Patient,
Many thanks for agreeing to take this short survey to help our practice understand how we can improve our services to you.
Please answer all of the questions and click 'Send Survey' when you are done.
RECEPTION
Q1. How clean do you think the GP surgery is ?
Q2. In the Reception Area, in regard to privacy , can other patients overhear what you say to the receptionist?
Q3. How helpful do you find the receptionists at the surgery ?
APPOINTMENTS
Q4. How long after your appointment time do you normally wait to be seen?
Q5. How do you feel about how long you normally have to wait ?
Q6. Did you know that the surgery is open on some Saturday mornings ( 8-30 to 11-15 am ) and some late weekday evenings ( 6-30- 7-45 pm ) for pre-booked GP appointments ?
Q7. Which of these alternative appointment times would appeal more ?
Q8. In general what is your satisfaction concerning the time you have to wait to get an appointment with a doctor or a nurse ?
CLINICAL SERVICES
Q9. What is your overall satifaction of the services of the Doctors?
Q10. What is your overall satifaction of the services of the Nurses?
COMMUNICATIONS
Q11. What is your overall satisfaction with getting through to us on the phone?
Q12. Have you ever read a copy of our practice Newsletter ?
Q13. Have you ever booked a GP surgery appointment on line through our website ?
Q14. Would you like to be able to order repeat medications on line ?
GENERAL
Q15. Would you recommnend our practice to your friends and family in our catchement area ?
Q16. Have you any comments good or bad about our services to you in general, or on any of the individual questions?
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?
Many thanks for your time in answering the questions on this survey.