CROFT MEDICAL CENTRE
Telephone System & Access Survey 2011 / 2012
Croft Medical Centre is continually reviewing the services we provide to our patients. We are proposing to examine our telephone systems and services, and as part of this review we are undertaking the following Patient Survey that will be used in part to inform any changes we may make.
Please can ask that you take 5 minutes of your time to complete and return this survey to us by 31st December 2011, considering your experience the last time you phoned the surgery
Question 1
The last time you phoned the surgery - what was the time approximately?
Question 2
How long were you kept waiting on the line?
Question 3
When you telephoned the surgery did you need?
Question 4
Rate your satisfaction with our telephone system - 1 being POOR to 5 being EXCELLENT
Question 5
The last time you contacted the surgery did you need an appointment on the same day:
Question 6
If Yes - Did you get an appointment that day?
Question 7
Did you get an appointment with the GP of your choice?
Question 8
Are you aware that you can book an appointment in advance?
Question9
Were you aware we provide late appointments on alternate Monday, Tuesday or Wednesday Evenings for patients who are unable to attend in normal surgery hours?
Question 10
Did you know we have an on-line appointment booking system which can be found at http://www.croftmedical.co.uk/?
Question11
Were you aware that we offer a Text Reminder Service for booked appointments - sending you a message the day before?
Note: If you would like this service, please inform the practice - this can be done at our Reception desk or on-line via our Website home page
Question 12
Do you have any comments or suggestions as to how we could further improve our telephone and appointment booking systems?