Appointments
1. How do you normally book your appointment to see a doctor/Nurse? Please tick all that apply:
OTHER:
2. When did you last see a DOCTOR at the surgery?
3. If you have not seen a DOCTOR in the past 6 months, why is that?
OTHER: PLEASE STATE
4. In the past 6 months have you TRIED to see a DOCTOR FAIRLY QUICKLY?
(FAIRLY QUICKLY means on the same day or within 2 working days –not Inc weekends)
5. If YES to question 4 WERE YOU ABLE to see a DOCTOR on the same day or within the 2 working days?
6. If you WERE NOT ABLE to see a DOCTOR FAIRLY QUICKLY, why was that?
OTHER: PLEASE STATE
7. In the past 6 months have you tried to BOOK AHEAD for an appointment with a DOCTOR?
By BOOK AHEAD we mean booking an appointment more than 2 working days in advance
8. If YES to question 7, WERE YOU ABLE to get an appointment with a DOCTOR?
9. What times would you like the surgery to be open for routine appointments?
10. MISSED APPOINTMENTS are an issue for the surgery as it wastes an appointment. Can you easily cancel your appointment if you need to?
11. Do you think it would help if you could see a NURSE either BEFORE 8AM or AFTER 6.30pm?
12. Are you able to make an appointment to see a NURSE when you need to?
13. If NO, to the question above, what is the reason for this?
The GP
14. How long do you think it is acceptable to wait to see a DOCTOR of your choice?
15. How helpful do you find the RECEPTIONISTS at the surgery?
16. How long after your APPOINTMENT TIME do you normally wait to be seen?
Reception
17. In the RECEPTION AREA, can other patients overhear what you say to the receptionist?
Contacting the practice/Results/Announcements
18. Telephoning the surgery: How easy over the past 6 months have you found the following:
GETTING THROUGH ON THE PHONE
SPEAKING TO A DOCTOR ON THE PHONE
SPEAKING TO THE NURSE ON THE PHONE
OBTAINING TEST RESULTS BY PHONE
19. Would you find it useful to get test results via TEXT (SMS) message?
20. Would you find it useful to have a TEXT (SMS) appointment reminder service available?
Opening/Additional hours
21. How do you feel about how long you normally have to wait?
22. OPENING HOURS:
How satisfied are you with the surgery’s opening hours?
23. Did you know that the surgery has pre-bookable ADDITIONAL HOURS on a Monday evening?
Building
24. How easy do you find getting into the building at the surgery?
25. How clean do you think the surgery is?
Overall
26. In general how satisfied are you with the STANDARD OF CARE at the surgery?
27. Would you RECOMMEND THE SURGERY to someone who has just moved into the area?
28. Would you find it useful if important information/practice news was put on the WEBSITE, and on SOCIAL MEDIA SITES (i.e facebook/twitter)?
Any OTHER COMMENTS or SUGGESTIONS you have to improve the service offered by this practice?
THANK YOU FOR YOUR TIME AND FEEDBACK.
WE WILL PUBLISH THE RESULTS ON OUR WEBSITE IN DUE COURSE