We would be grateful if you would complete this survey about your practice. We want to provide the highest standard of care. Feedback from this survey will help us to identify areas that may need improvement. Your opinions are very valuable.
Q1. How do you normally book your appointments to see a doctor or a nurse at the Surgery? (Please Tick)
Q2. Which of the following methods would you prefer to use to book an appointment at the Surgery? (Please Tick)
Q3. Last time you tried, were you able to get an appointment with a doctor more than 2 days in advance ? (Please Tick)
Q4. The last time you tried to see a doctor fairly quickly, were you able to see a doctor on the same day or in the next two weekdays that the Surgery was open? (Please Tick)
Q5. If you weren't able to be seen during the next 2 weekdays that the Surgery was open, why was that? (Please tick all that apply)
Q6. In the past 6 months how easy have you found the following? (Please tick)
a) Getting through on the phone
b) Speaking to a doctor on the phone
c) Speaking to a nurse on the phone
d) Obtaining test results by phone
Q7. Would you consider making an appointment for a telephone consultation in future? (Please tick)
Q8. What situation would you use a telephone consultation for? (Please tick all that apply)
Q9. How helpful do you find the receptionists at the Surgery?(Please tick)
Giving you enough time
Listening to you
Explaining tests and treatments
Involving you in decisions about your care
Treating you with care and concern
Q12. The Surgery adequately covers the whole range of health services I require?(Please tick)
Q13. In general, how satisfied are you with the care you get at the Surgery?(Please tick)
Q14. Would you recommend the Surgery to someone who has just moved to your local area?(Please tick)
Q15. Please make a comment or suggestion on any issue regarding the practice.