About The Practice
1. Your level of satisfaction with the practice's opening hours
2. Ease of contacting the practice on the telephone
3. Satisfaction with the day and time arranged for your appointment
4. Chances of seeing a doctor within 48 hours
5. Chances of seeing a doctor of your choice
6. Opportunity of speaking to a doctor on the telephone when necessary
7. Comfort level of waiting room (e.g. chairs, magazines)
8. Length of time waiting in the practice
About The Doctor (whom you have just seen)
9. My overall satisfaction with this visit to the doctor is
10. The warmth of the doctor's greeting to me was
11. On this visit I would rate the doctor's ability to really listen to me as
12. The doctor's explanations of things to me were
13. The extent to which I felt reassured by this doctor was
14. My confidence in this doctor's ability is
15. The opportunity the doctor gave me to express my concerns or fears was
16. The respect shown to me by this doctor was
17. The amount of time given to me for this visit was
18. This doctor's consideration of my personal situation in deciding a treatment or advising me was
19. The doctor's concern for me as a person on this visit was
20. The extent to which the doctor helped me to take care of myself was
21. The recommendation I would give to my friends about this doctor would be
About The Staff
22. The manner in which you were treated by the reception staff
23. Respect shown for your privacy and confidentiality
24. Information provided by the practice about its service (e.g. repeat prescriptions, test results, cost of private certificates, etc)
Finally
25. The opportunity for making compliments or complaints to this practice about its service and quality of care
26. The information provided by this practice about how to prevent illness and stay healthy (e.g. alcohol use, health risks of smoking, diet habits etc)
27. The availability and administration of reminder systems for ongoing health checks is
28. The practice's respect of your right to seek a second opinion or complementary medicine was
Any comments about how this PRACTICE could improve its service?
Any comments about how this DOCTOR could improve?
The following questions provide us only with general information about the range of people who have responded to this survey. No one at the practice will be able to identify your personal responses.
How old are you in years?
Are you:
Was this visit with your usual clinician?
How many years have you been attending this practice?