Dear Patient
We would be grateful if you would complete this survey about St Johns Surgery GP Practice.
We are always looking for ways to improve our service, and your answers to the following questions will enable us to identify areas for improvement.
Please answer ALL the questions that apply to you. There are no right or wrong answers.
Thank you.
1. In the past 12 months, how many times have you seen a doctor from your practice?
2. How do you rate the way you are treated by the receptionists at your practice?
3a. How do you rate the hours that your practice is open for appointments?
3b. What additional hours would you like the practice to be open? (please tick all that apply)
4. How do you rate the ability to get through to the practice on the phone?
5. How do you rate the time it takes for you to see a doctor?
6. How do you rate the length of time you have to wait at the practice for your consultation to begin?
7. How do you rate the care you receive from your usual doctor on the following:
7a. How they listen to you?
7b. How they involve you in decisions?
8. If you have seen a nurse in the last 12 months, please rate the care you received from them?
9. Please rate your overall satisfaction with the surgery
10. Do you have any further comments about your surgery?
Anything that could be particularly good?
Anything that could be improved?
11. Do you have access to the internet?
12. If yes, would you book your appointment online?
13. Would you like appointment reminders sent by text to your mobile?
14. Please tell us your gender:
15. Your age in years?
16. Which ethnic background do you most closely identify with?