This short targeted survey has been commissioned by our new Patient Participation Group, and concentrates on priority areas of concern. The results will help to shape future surgery improvements.
QUESTIONS ABOUT YOU
1. Are you male or female?
2. How old are you?
3. What is your ethnic group?
4. In the last 12 months, how many times have you seen a doctor or nurse at the practice?
QUESTIONS ABOUT THE APPOINTMENTS SYSTEM
PLEASE NOTE; In questions 5-9 - ANY doctor means most doctors including locums with the odd exception. - NAMED doctor means one specific doctor of choice.
5. Last time you tried to see ANY available doctor, how quickly were you seen?
6. When you want to book an appointment with ANY available doctor in advance, how many days do you think it is acceptable to wait?
7. Last time you tried to see a NAMED doctor, how quickly were you seen?
8. Last time you tried to, were you able to get an appointment with a NAMED doctor more than 2 full week days in advance?
9. When you want to book an appointment with a NAMED doctor in advance, how many days do you think it is acceptable to have to wait?
10. Do you think that we should free-up more appointments to book in advance, even though this would GREATLY REDUCE the availability of SAME DAY appointments?
11. Would you like the facility to book appointments online through the practice website?
QUESTIONS ABOUT PHONING THE PRACTICE
12. How have you found getting through on the phone to book an appointment?
13. How have you found speaking to a doctor/nurse on the phone or getting them to phone you back to discuss a problem?
14. How have you found getting test results or the answer to a query on the phone?
15. The practice installed a new one number/menu choice phone system in Mid-December. How do you rate it over the previous phone system?
QUESTIONS ABOUT THE COUNTY OUT OF HOURS SERVICE
16. In the past 12 months, have you or someone else on your behalf tried to call the Out Of Hours GP Service when the surgery has been closed?
17. What type of care were you given by the Out Of Hours Service?
18. How do you feel about how quickly you received care from the Out Of Hours GP Service?
19. Overall, how do you feel about the care you received from the Out Of Hours GP Service?
DO YOU HAVE ANY OTHER COMMENTS ABOUT APPOINTMENTS, PHONING THE PRACTICE OR THE OUT OF HOURS SERVICE?
WANT TO HELP SHAPE PRACTICE AND LOCAL HEALTH SERVICES? JOIN OUR VIRTUAL PARTICIPATION GROUP: Email;thorneloe.ppg@nhs.net