Elbury Moor Medical Centre

We would like to ask you a few questions about the service that we provide. Customer Care is very important to the practice and we value patient feedback and comments.

1. Thinking about the appointment system how do you prefer to book your appointments?

Further comments:

2. Again thinking about the appointment system do you find it easy to book an appointment on the day if necessary?

Further comments:

3. Thinking about the telephone system. How easy do you find it to get through on the telephone?

Further comments:

4. If you use our website how do you find the information available to you?

5. Is there any further information you would like included in the Website

Comments;

6. Do you find it easy to speak to the GP on the telephone if necessary?

7. Thinking about the reception team. How helpful do you find the receptionists?

8. Thinking about our prescription service do you have problems when ordering or collecting your repeat prescriptions.?

9. Did you know that we now have two Advanced nurse Practitioners that have appointments each day and that they can deal with most minor illnesses?

10. If you have used the services of the Advanced nurse Practitioner did you find this appointment helpful?

Thank you for taking the time to complete this questionnaire. The findings will be published in our practice newsletter which will be available in the surgery and on the website.