We are introducing regular patient surveys so that we can improve our service to you. The following questions are based on the preferred priorities by our Patient Representative Group (PRG).
Contacting by phone
1. How easy is it to get through to the practice by phone?
2. How helpful do you find the receptionists at Springmead?
3. When booking appointments, which of the following methods would you prefer to use?
4. For routine appointments, would you prefer to:
5. How soon do you normally get seen when requesting an appointment?
6. How easy is it to book ahead?
Urgent Care
(This is when you, or a family member, feel ill and require medical attention quickly.)
7. If you need to see a doctor urgently, were you seen by…?
Any Doctor
Preferred Doctor
If you have never requested a home visit, please move to question 9
8. If you require a home visit, how quickly are you:
a. Telephoned to discuss your request for a visit
b. Visited by a doctor (after the telephone discussion)
9. How do you rate our response to urgent care needs?
Care of Longer Term Conditions
10. The last time you saw a doctor at the surgery, how good were they at each of the following?
Giving You Enough Time
Asking About Your Symptoms
Listening
Explaining Tests And Treatments
Involving You In Decisions About Your Care
Treating You With Care And Concern
Taking Your Problems Seriously
11. The last time you saw a nurse at the surgery, how good were they at each of the following?
Giving You Enough Time
Asking About Your Symptoms
Listening
Explaining Tests And Treatments
Involving You In Decisions About Your Care
Treating You With Care And Concern
Taking Your Problems Seriously
12. Do you have any long standing health problems, disability or infirmity?
Please consider anything that has troubled you over a period of time or that is likely to affect you over a period of time.
13. Have you had discussions in the past 12 months with a doctor or nurse about how best to deal with your health problems?
14. In these discussions…
Did the doctor/nurse take notice of your views about how to deal with your health problem?
Did the doctor/nurse give you information about the things you might do to deal with your health problem?
Did you and the doctor/nurse agree how best to manage your health problem?
Did the doctor/nurse give you a written document about the discussion you had about managing your health problem?
Did the doctor or nurse ever mention that you had something called a care plan?
15. Do you think that having these discussions with your doctor/nurse has helped improve how you manage your health problems?
Prescriptions
We are one of the first practices in the country to introduce the Electronic Prescription Service. This means that your prescription can be sent electronically from us to your pharmacy, rather than using paper.
16. Would you be happy for your prescription to be sent by us to your preferred pharmacy electronically?
If yes, please discuss this with your preferred pharmacy at your next visit who will be able to add you to this system.
General Satisfaction
17. In general, how satisfied are you with the care you get at the surgery?
18. Would you recommend the surgery to someone who has just moved to the area?
Thank you for your time.
We ask our Patient Representative Group (PRG) for their views on the priorities to ask in our survey every 3-4 months, and the subsequent survey will be sent directly to you. If you would like to join our PRG, please CLICK HERE: