Patient Satisfaction SurveyQ1 To which Doctor at Wellington Medical Centre are you a registered Patient?
Q2 When did you last see a Doctor at the GP Surgery?
Q3 If you have not seen a Doctor in the past 6 months, why is that? Please tick all the answers that apply
Q4 How do you normally book your appointments to see a Doctor or Nurse at the Surgery? Please tick all the answers that apply
Q5 Which of the following methods would you prefer to use to book an appointment at the Surgery? Please tick all the answers that apply
Q6 How many days do you usually have to wait to get an appointment with the GP of your choice? [tick only one]
Q7 How easy was it to get an appointment for the time you wanted?
Q8 How far in advance would you like to be able to book an appointment?
Q9 In the past 6 months, how easy have you found:
a) Getting through on the phone?
b) Speaking to a Doctor on the phone?
c) Speaking to a Nurse on the phone?
d) Obtaining test results?
Q10 How easy do you find getting into the building at the Surgery?
Q11 In your opinion how easy or difficult would it be for people with disabilities to move around your GP Surgery? Please tick one box only
Q12 In the Reception Area, can other patients overhear what you say to the Receptionist?
Q13 How long after your appointment time do you normally wait to be seen?
Q14 How do you feel about how long you normally have to wait?
Q15 Are you prepared to wait longer to see a particular Doctor?
Q16 How important is it to you that you see a specific GP when coming to this practice?
Q17 How well do you know which days of the week your GP is available?
Q18 Your last visit to a GP; on that occasion, how much time did you spend with the Doctor?
Q19 How satisfied are you with the opening hours of the Surgery?
Q20 In the past 12 months, have you ever put off going to see a Doctor because the surgery times at your present practice are inconvenient?
Q21 As far as you know is the surgery open:
a) Before 8am?
b) At lunchtime?
c) After 6:30pm?
d) On Saturdays?
e) On Sundays?
Q22 Would you like the surgery open at additional times?
Q23 The next question is about things which may or may not happen when you contact the surgery or see a GP. When answering, please think about the GP you see most often:
a) Can you get through to your GP surgery on the telephone on your first attempt?
b) Are the Receptionists as helpful as you think they should be?
c) Are you able to get a seat in the waiting room at your GP surgery?
d) Does your GP listen to you no matter how busy (s)he is?
e) Does your GP treat you with courtesy and respect?
f) Does your GP treat you as you would wish when giving you a physical examination?
g) Does your GP take your opinions seriously?
h) Does your GP make the right diagnosis (in your opinion)?
i) Does your GP know what treatment is best for you?
Q24 Which of the following do you use to find out information about the surgery practice? Please tick all the answers that apply
Q25 Are you male or female?
Q26 How old are you?
Q27 Which of these best describes what you are doing at present? If more than one applies to you, please tick the main one ONLY.
Q28 Do you have any of the following conditions? Please include problems due to old age and tick all boxes that apply to you.
Q29 Are you a parent or legal guardian of any children under 16 years currently living in your home?
Q30 Do you have carer responsibilities for anyone in your household with a long-standing health problem or disability?
Q31 What is your ethnic group? Choose one section from A to E below, then select the appropriate option to indicate your ethnic group:
A. White
B. Mixed
C. Asian or Asian British
D. Black or Black British
E. Chinese or other ethnic group
Q32 Mobility
Q33 Self-care
Q34 Usual Activities (e.g. work study, housework, family or leisure activities)