Dear Patient,
In consultation with a representative group of patients, and with reference to previous surveys, we have come up with three areas which we believe are important for us to focus on.
We will use the results of this survey to guide how we develop the practice in the coming year.
We would appreciate it if you could spare a few minutes to answer the questions below.
Thank you for your co-operation.
Part A: Waiting Times at the Surgery
At your most recent visit to the surgery...
Q1. How long after your appointment time did you have to wait?
Q.2 Was your appointment with
Q.3 If you selected "another healthcare professional", what was their job?
Q.4 How did you feel about the wait?
Q.5 How long do you think a GP's consultation slot is?
Q.6 Have you ever booked a double appointment?
Q.7 Which of the following do you think would be the best way to reduce waiting times?
Q.8 If you selected "other", please elaborate
Q.9 How would you like to be informed of waiting times?
Q.10 If you selected 'other', please elaborate
Part B: Access to other services available on the NHS
Q.1 Which of these services were you aware are available for free or on the NHS? Tick all that apply
Q.2 Most of the services above are self-refer. Have you ever heard of this concept and would you know how to do it?
Q.3 How could we best advertise these services to you? Tick all that apply
Q.4 If you picked 'Other' above, please elaborate
Part C: Access to the surgery for particular groups, e.g. vulnerable, young, disabled or working people
Please complete this section even if you do not consider yourself a member of one of the groups listed above
Q.1 When did you last see a doctor or nurse?
Q.2 How do you normally book your appointment?
Q.3 Which method would you prefer to use?
Q.4 Have you had any problems getting through on the phone?
Thinking about booking a routine appointment with a doctor...
Q.5 Have you done this in the past 6 months? If not, please skip to question 9
Q.6 Were you hoping to see a particular doctor?
Q.7 Were you able to get an appointment?
Q.8 Was the time of the appointment suitable?
Thinking about booking a routine appointment with the nurse or phlebotomist...
Q.9 Have you done this in the past 6 months? If not, please skip to question 14
Q.10 Were you able to get an appointment?
Q.11 Was the time of the appointment suitable?
Q.12 If the time of your appointment with the doctor, nurse or phlebotomist was not suitable, why was this?
Q.13 If you answered 'other', please elaborate
Q.14 You can currently book appointments between 8:30am and 6pm. Are you satisfied with these times?
Q.15 Providing surgeries outside of these times may mean a reduced service during the day. Which of the following is most important to you?
Q.16 Do you think there are any other factors which might discourage you from seeking medical care? Tick all that apply
Q.17 If you picked 'other', please elaborate
Q.18 Do you have any other comments you would like to make?
Part D: To help us ensure that we are getting a response from a wide range of people, please tell us a few things about yourself:
Q.1 Are you male or female?
Q.2 How old are you?
Q.3 How would you describe how often you come to the practice?
Q.4 If you represent any particular patient group as a carer or through your work, please specify below
Many thanks for taking the time to complete this survey.