Cam & Uley Family Practice

INTRODUCTION

This questionnaire is designed for issue to patients to assess the service provided by the practice. The results will be collated and results published in the future.

Questionnaire

You can help the practice to improve its service

• The doctors and staff welcome your feedback
• Please do not write your name on this survey
• Please read and complete this survey while waiting for your appointment

Access to a doctor or nurse

1. After initial connection on the phone, speed of access to reception

2. After initial connection on the phone, speed of access to dispensary

3. Length of time you had to wait for an appointment with a doctor

4. Length of time you had to wait for an appointment with a nurse

5. Convenience of day and time of your appointment

6.Seeing the doctor of your choice

7. Length of time waiting to see the doctor or nurse

8. Opportunity of speaking to a doctor or nurse on the telephone when necessary

9. Opportunity of obtaining a home visit when necessary

Obtaining a repeat prescription

10. Advanced repeat prescription system

11. Routine repeat prescription system

12. Prescription correctly issued

13. Handling of any queries

About the staff

14. The information provided by the practice staff

15. The helpfulness of the practice staff

And finally

16. My overall satisfaction with this practice

If there are any improvements that you would like to see or general comments: (Please identify question number relating to)

The following questions provide us only with general information about the range of people who have responded to this survey. It will not be used to identify you, and will remain confidential.

How old are you?

Are you male or female?

How many years have you been attending this practice?

Date completed

Thank you very much for your time and assistance