Hilary Cottage Surgery

Patient Survey

This survey is now closed

Many thanks for agreeing to take this short survey to help our practice understand how we can improve our service to you.

Please answer all the questions and click "Send" when you are done.

WAITING ROOM

Q1 At our practice, we would like to make sure that when you come to see us that you are comfortable. In order to get the right feel for the waiting room, we would like to gather some ideas from you. Please tick one or more of the things that you would like to have in the waiting room.

Water cooler

Health magazines

More information on healthcare

An electronic screen displaying healthcare information

Information on local support groups

Q2 How do you generally find the waiting area?

Peaceful

Relaxing

Too quiet

Too noisy

There is lots of information

There is not enough to do

Q3 With the aim to provide you with the latest healthcare information, we would like to ask you about how you currently look for healthcare information. Please tick one or more of the following.

Via the internet

In the practice

Family & friends

Via leaflets and general information

Via NHS Direct

Via the Practice website

Via other healthcare professionals (District Nurses,Social Services, Physiotherapists etc)

APPOINTMENTS

Q4 When booking an appointment, which of the following is most important to you?

I would like an appointment with my regular GP

I would like an appointment longer than 10 minutes in duration

I would like the surgery to be open earlier / later

I don't mind what doctor I see but would like the soonest available appointment

Q5 Which is your preferred method of booking an appointment?

In person

By telephone

Via the internet

Q6 Would you like to receive a text reminder about your routine appointment booking?

Yes

No

PATIENT SUPPORT

Q7 Following a diagnosis, how would you best like to receive support? Please tick one or more of the following.

I would like to spend some more time with my GP

I would like to spend some time with the nurses

I would like leaflets and some information about support

I would like to contact a local support group if one were available

I would look it up on the internet

I would look it up on the practice website

FURTHER COMMENTS

Please add any other comments you would like to make about our practice and how we can improve our service to you:

Thank you for your time in completing this questionnaire. Your views are important to us.

To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

Male

Female

What age are you?

Under 16

17 - 24

25 - 34

35 - 44

45 - 54

55 - 64

65 - 74

75 and over

Patient Participation Group

The practice has recently set up a Patient Participation Group with the aim to help continue to improve healthcare services in our community. If you would like to join our group, then please see details on how to join in the "Patient Participation Group" section on our website, or pick up an application form at reception.

This survey is now closed