Teign Estuary Medical Group

YOUR SURGERY – Please tell us what you think…..

This questionnaire asks what patients think of their surgery, how they consider the services and what they think of the quality of service.

Please return the completed survey by 31^st January 2012. If you receive this survey by email, please complete and email back to teign.estuary@nhs.net

Results of this survey will be published on the surgery’s website in February/March 2012. The website address is: teignestuarymedical.co.uk/

About YOU (or the person you care for):

Please state your usual surgery

Please state your gender:

How old are you?

Are you a Carer?

If you are a carer would you like a health and well being check

Are you aware that you can ring to book an appointment at any time during our core opening hours?

You can phone at anytime from 08:30 – 18:00 hours

Did you know this?

Were you aware that we are a 2 site practice and appointments can be made at either side?

(This maximises the number of appointments offered)

You can see any doctor? Did you know this?

You can pre-book routine appointments up to four weeks in advance. Did you know this?

Are you aware that the practice offers extra pre-bookable non-urgent appointments for patients who work after 18:30 on some evenings?

Do you have any comments about this?

Are you aware that you can book a telephone call with a doctor or a nurse?

It helps us if we know why you need an appointment and so our receptionist will ask you for a reason. This is to ensure that your appointment is with the appropriate clinician and for the appropriate length of time. Do you think it is acceptable to be asked?

Do we give enough information if the clinician is running late and you are delayed in the Waiting Room?

Have you ever experienced problems with privacy in the surgery?

If yes, please tell us about it and if you have any suggestions for improvement.

Are you happy with the reception you receive when you come into the surgery?

Do you have any comments about this?

Music is often played in the waiting areas for background noise and to afford confidentiality to patients in Consulting Rooms. Do you agree with this?

Do you have any suggestions as to other ways to manage patient privacy?

The surgery receives a lot of information that would benefit patients, but it is difficult to display everything in the waiting room. How do you think we could best make this information available to patients?

Do you find the premises user-friendly?

If ‘no’ please tell us why

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Are you aware that we provide ‘well woman’ and ‘well man’ checks with our practice nurse?

If you were not aware of this, are you now likely to book an appointment?

Many thanks for your valuable contribution