Dear Patient,
At the Exe Valley Practice, we would all like to give you the highest possible standard of care. We would therefore be grateful if you could complete this short survey, which should only take about 5 minutes.
Your views are valuable and feedback from this survey will help us to identify any areas that may need improvement. There are no right or wrong answers - so please do answer ALL the questions. The survey is confidential and no names are required.
Thank you so much for your time and patience
PATIENT SURVEY
About your Appointments
Q1: How do you normally book your appointments at the Exe Valley Practice? (If you use several methods, please tick all boxes that apply)
Q2: How easy it is to get an appointment for the time you wanted at the Exe Valley Practice?
Q3: Being mindful that our GPs job-share, were you able to see the GP you wanted to see?
Q4: How important is it that you see a specific GP when coming to the Exe Valley Practice?
Q5: How long after your appointment time do you normally wait to be seen?
Q6: How do you feel about how long you normally have to wait?
Q7: If you need to see a GP urgently, can you normally get an appointment on the same day?
Q8: How easy is it to speak to a doctor or nurse on the phone at the Exe Valley Practice?
About our opening times
Q9: How satisfied are you with the opening hours at the Thorverton surgery?
Q10: How satisfied are you with the opening hours at the Silverton surgery?
Q11: Do the new overall Practice opening hours, within the financial constraint now in force, meet your needs?
Q12: Would you like the Thorverton surgery to open at additional times?
If Yes, when?
Q13: Would you like the Silverton surgery to open at additional times?
If Yes, when?
About our Premises
Q14: How easy is it for you to get to our Thorverton premises?
Q15: How easy is it for you to get to our Silverton premises?
Q16: How clean is the Thorverton surgery?
Q17: How clean is the Silverton surgery?
Q18: In the Thorverton reception area, can other patients overhear what you say to the receptionist?
Q19: In the Silverton reception area, can other patients overhear what you say to the receptionist?
Q20: Which surgery do you prefer to attend?
About our staff
Q21: How helpful do you find the receptionists at the Exe Valley Practice?
Q22: How friendly do you find the receptionists at the Exe Valley Practice?
Q23: How helpful do you find the dispensers at the Exe Valley Practice?
Q24: How friendly do you find the dispensers at the Exe Valley Practice?
Q25: Overall, how satisfied are you with the appointments, opening times and standards of care and service at the Exe Valley Practice?
About you
Q26: Which of the following best describes you?
Q27: Please would you indicate your age group?
Q28: Are you:
Q29: How would you describe how often you come to the Exe Valley Practice:
Q30:Finally, please add any other comments you would like to make about the Exe Valley Practice: