We would be grateful if you would complete this survey about the surgery. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.
Thank you.
About Receptionists
At your last visit did you have to queue to see the receptionist?
How helpful do you find the receptionists?
How good are the receptionists at the following?
Giving you enough time to explain what you need
Listening to you
Please decide how strongly you agree or disagree with the following statements
The last time I spoke to a receptionist on the telephone, they were able to help me with my query
The receptionists are knowledgable about the services available to me
I feel that my requests are dealt with in a confidential manner at the reception desk
Telephone Access
We offer the following telephone services:
Doctor Call Back - available Monday to Friday between 08.00-10.15 for patients that need to be seen within 48 hours or sooner than the first routine appointment. Many problems are solved over the telephone.
Routine calls with usual doctor - to provide continuity for patients, each doctor has a limited number of phone call slots available at the end of their morning surgery that should be used to discuss ongoing problems.
Nurses - the Practice Nurses have slots available at the end of their morning surgery for queries and advice.
Afternoon Duty Doctor - there is a duty doctor every afternoon who can call patients with medical problems that cannot wait until the following day
Please tick the telephone services that you were already aware of:
In your opinion, does the surgery provide enough information about the telephone services available?
If no, please suggest ways in which information could be shared with patients.
Quality of Care
Thinking of your most recent consultation with a doctor
How long did you wait for your consultation to start after the time of your appointment?
How do you rate this?
How good was the last GP you saw at each of the following?
Giving you enough time
Listening to you
Explaining tests and treatments
Involving you in decisions about your care
Treating you with care and concern
Did you have confidence and trust in the GP you saw or spoke to?
Overall, how would you describe your experience of your GP surgery?
Would you recommend your GP surgery to someone who has just moved to your local area?
Missed Appointments
Have you ever found it difficult to get through on the telephone to cancel an appointment
If Yes, did you manage to cancel your appointment eventually?
If No, please state why e.g. Saturday morning, lines too busy
I think an appointment reminder system via text message would be useful to prevent patients forgetting their appointments?
I think making the number of missed appointments visible to patients in the surgery and on the website would encourage people to inform the surgery if they cannot make an appointment
Parking
At your last visit to the surgery, did you have any trouble parking?
At your last visit to the surgery, did you have any trouble accessing the surgery due to parked cars?
If you have concerns over parking, would you support the surgery in contacting Devon County Council and West Devon Borough Council regarding the problem?
If yes, are you able to suggest a solution?
Finally, please add any other comments you would like to make about your GP practice:
© 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester