We would be grateful if you would complete this survey about Castle Place.
At Castle Place we want to provide the highest standard of care. Feedback from this survey will enable us to identify areas that we may need to improve. Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual responses.
Thank you.
To help us understand your answer if you could tell us a little about yourself.
Are you:
How old are:
Do you have any long-standing illness, disability or infirmity? By long-standing we mean anything that has troubled you over a period of time or that is likely to affect you over a period of time.
ABOUT THE RECEPTIONISTS & APPOINTMENTS
Q1. How helpful do you find the receptionists.
Q2. How easy is it to get through to someone at the practice on the phone?
Q3. How easy is it to speak to a doctor or nurse on the phone at the practice?
Q4. If you need to see a GP urgently, can you normally get seen on the same day?
Q5. How important is it to you to be able to book appointments ahead of time?
Q6. How easy is it to book ahead?
Q7. How do you normally book your appointment:
Q8. Which if the following methods would you prefer to use to book appointments?
Thinking of times when you want to see a particular doctor:
Q9. How quickly do you usually get seen?
Q10. How do you rate this?
Thinking of times when you are willing to see any doctor:
Q11. How quickly do you usually get seen?
Q12. How do you rate this?
Thinking of your most recent consultation with a doctor or nurse:
Q13. How long did you wait for your consultation to start?
Q14. How do you rate this?
Any comments about receptionist / Appointments:
ABOUT OPENING TIMES
Q15. Is the practice open at time that are convenient to you?
Q16. Which of the following additional opening hours would make it easier for you to see or speak to someone?
Any comments about Opening times:
ABOUT SEEING THE DOCTOR OF YOUR CHOICE
Q17. Is there a particular GP you usually prefer to see or speak to?
Q18. How often do you see or speak to the GP you prefer
Any comments about seeing the doctor of your choice:
HOW GOOD WAS THE LAST GP YOU SAW AT EACH OF THE FOLLOWING?
Q19. Giving you enough time
Q20. Listening to you
Q21. Explaining tests and treatments
Q22. Involving you in decisions about your care
Q23. Treating you with care and concern
Q24. Did you have confidence and trust in the GP you saw or spoke to?
Any comments about seeing our last GP appointment:
HOW GOOD WAS THE LAST NURSE YOU SAW AT EACH OF THE FOLLOWING?
Q25. Giving you enough time
Q26. Listening to you
Q27. Explaining tests and treatments
Q28. Involving you in decisions about your care
Q29. Treating you with care and concern
Q30. Did you have confidence and trust in the nurse you saw or spoke to?
Any comments about seeing our last nurse appointment:
ABOUT CARE FROM YOUR DOCTORS AND NURSES
Q31. Understand your health problems
Q.32 Cope with your health problems
Q33. Keep yourself healthy
Q35. Would you recommend the practice to someone who has just moved to your local area?
Any comments about your care:
NEW SERVICES
Q36. Have you experienced our new telephone triage and appointment system?
Any comments about the new telephone triage and appointment system:
Q37. Have you used our online services?
Q38. Which online services do you use?
Any comments about our online services:
Q39. Have you received a new recall letter?
Any comments about the new recall system:
WE ARE INTERESTED IN ANY OTHER COMMENTS YOU MAY HAVE. PLEASE WRITE THEM HERE.
Is there anything particularly good about your health care?
Is there anything that could be improved?
Any other comments?
Thank you for taking the time to complete this questionnaire.