Dear Patient,
Many thanks for agreeing to take this short survey to help our practice understand how much you know about the services we offer.
Please answer all of the questions and click 'Send Survey' when you are done.
Q1. Do you find it easy to get through when you are calling the surgery?
Q1a. If you have difficulties getting through on the phone, at which time of day do you experience the greatest problem?
Q2. How helpful do you find the receptionists at the surgery?
Q3. Prior to reading this, did you know you can ask to speak to a receptionist in private? We have a private area for patients.
Q4. Have you ever had a blood test or other test at the surgery?
Q4a. If Yes, were you advised how to obtain the results?
Q4b. How well did this work for you?
Q5. Do you know how to contact a doctor when the surgery is closed?
Q6. Do you know the surgery offers some early morning/late evening/Saturday morning appointments for non-urgent, pre-booked consultations?
Q7. Do you know that you can book a doctor's appointment up to two weeks in advance and three months for nurse/HCA appointments?
Q8. We are keen to understand how much our patients know about the services we offer. How do you think we can best keep you informed of improvements/developments at the surgery?
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?
Many thanks for your time in answering the questions on this survey.