Carnewater Practice Patient Survey 2011/12
Thank you for agreeing to take part in our Patient Survey.
We are encouraging patients to give their views about how the practice is doing. By taking part in the survey you will be helping us to improve the services we offer and to identify any future additional services we may undertake.
This survey has been designed in conjunction with The Carnewater Practice Patients' Group and we are thankful for their help and support in putting this together. If you are interested in finding out more about the group, please follow the link at the end of this form.
This questionnaire is designed to be completely anonymous so we will not be able to identify your responses. If you do not wish to answer a question then please leave it blank.
SECTION 1 - About You
1. How often do you attend the surgery
2. Do you normally attend Bodmin or Lewannick surgery
How far do you live from your usual surgery to the nearest mile.
3. Are you Male or Female.
4. What age group are you in
SECTION 2 - Appointments
1. Did you know that you can book and cancel appointments on line
2. Did you know that we offer early morning and evening appointments every Tuesday and Thursday
3. Did you know that we offer Saturday morning appointments every other week
4. Can you get an appointment at a time to suit you
5. How easy do you find it to book an appointment
6. Our opening times at the main surgery are as follows:
Monday 8am to 1pm (Closed for meetings/training) 2.15pm to 6pm
Tuesday 7.30am to 7pm
Wednesday 8am to 6pm
Thursday 7.30am to 7pm
Friday 8am to 6pm
Alternate Saturday mornings 8am to 11am
Are you satisfied with the surgery opening times
7. Did you know you can book an appointment with the Doctor or Nurse up to 4 weeks in advance?
8. What, if anything, could be done to make it easier to book an appointment
SECTION 3 - Reception
1. Are you satisfied with accessing the surgery on the telephone
2. Have the improvements we made helped with confidentiality/being overheard at the desk
3. Do you feel you are treated with courtesy and respect
4. Are the receptionists knowledgeable and helpful
5. Do you find the waiting room welcoming and comfortable
6. What, if anything, could be done to improve reception and the waiting room
SECTION 4 - Dispensary
1. Did you know that you can order your repeat medication on line
2. Did you know that if you live more than a mile from a pharmacy that we can dispense your medication here at the surgery
3. How easy do you find it to order your repeat medication
4. Do you feel you are treated with courtesy and respect
5. Are the dispensers knowledgeable and helpful
6. What, if anything, could be done to improve Dispensary
SECTION 5 - Consultation with the GP
1. Do you feel you are listened to and treated with courtesy and respect
2. Do you feel that you understand what your doctor tells you about your condition
3. If you take medication do you understand what it is for
4. Do you feel you have time to discuss your problem with the doctor
5. On a scale of 1 to 10, with 1 being the worst and 10 being the best, how satisfied are you with the care you get from your doctor
Please enter your score
Please use this space to add any comments
SECTION 6 - Consultations with the Nurse
1. Do you feel you are listened to and treated with courtesy and respect
2. Do you feel that you understand what your nurse tells you about your condition
3. If you have some treatment do you understand what it is for
4. Do you feel you have time to discuss your problem with the nurse
5. On a scale of 1 to 10, with 1 being the worst and 10 being the best, how satisfied are you with the care you get from your nurse
Please enter your score
Please use this space to add any comments
SECTION 7 - Finally
1. Overall, how would you rate your satisfaction with Carnewater Practice? Please use the scale 1 - 10 with 1 being the worst and 10 being the best
Please enter your score
2. Would you recommend Carnewater Practice to someone who has moved into the area
Please give reasons for your answer
As previously mentioned this survey has been devised with the help and input of Carnewater Practice Patients' Group (CPPG). Are you interested in joining the group, or are you able to offer some help to them?. There is more information about the group on the practice website, www.carnewaterpractice.co.uk where you will find much more information about the practice and the services we offer.
If you would like to join our Patient Participation Group please complete the form below
Join Our Patient Group Online
Thank you again for taking part in our survey.