Dear Patient,
We welcome your honest feedback and suggestions, and would appreciate it if you could take a few moments to complete and return the attached survey.
Please answer all of the questions and click 'Send Survey' when you are done.
Q1. Bury Knowle Health Centre has a branch surgery in Barton, located in the Barton Neighbourhood Centre. Please tick the surgery you most often visit
Q2. Were you aware that Bury Knowle had a branch surgery in Barton?
Q3. Were you aware that Bury Knowle had a Practice website (www.buryknowle.org). (You can book appointments, send messages and order repeats prescriptions from the site)?
Q4. How often do you access the website?
Please answer the following questions based on the surgery you have specified above.
Q5. How easy do you find getting through to the practice on the telephone?
Q6. What is your level of satisfaction with the Practice's opening hours? (Bury Knowle is open late on Tuesday evenings, and on Saturday mornings).
Q7. How comfortable is the waiting area (e.g. chairs) ?
Q8. How helpful do you find the receptionists at the surgery ?
Q9. How easy do you find it to see your named Doctor?
Q10. How easy do you find it to speak to your named Doctor over the telephone?
Q11. How long after your appointment time do you normally wait to be seen?
Q12. How easy do you find parking at the surgery?
Q13. Overall how satisfied are you with the Practice?
Q14. How satisfied are you with the clinical care and attention you receive from the Practice?
Please click on the following email address claire.crook@gp-k84009.nhs.uk and send me your comments if you have:-
Any comments/suggestions about how we could improve our services?
Any comments/suggestions about how we could improve?
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?
Many thanks for your time in answering the questions on this survey.