In August 2012, as part of our focus to improve patient access and continuity of care, Bury Knowle introduced Same Day Access to named doctors. This means when a patient contacts the surgery, the doctor that they usually see (their 'named doctor') will call them back within a few hours to give advice or arrange for a mutually convenient time for them (the patient) to come to the surgery for an appointment - often on the very same day.
We would value your feedback on what you think of the new system and other aspects of the practice.
Please tick the most appropriate box for each question and write in the larger boxes as directed.
Your response is completely anonymous and your doctor will not know how you have answered.
This questionnaire refers to the consultation you have just had.
Your Initials
Your Age
Your Gender
Do you work?
Your Doctors Name?
Prior to the change in system, how did you rate the appointment system at Bury Knowle?
Compared to the previous system, how do you rate the current appointment system at Bury Knowle?
Which appointment system do you prefer?
Do you have any comments about the new appointment system?
About the Practice
Your level of satisfaction with the practice’s opening hours?
Ease of contacting the practice on the telephone
Satisfaction with the day and time arranged for your appointment
Chances of seeing a doctor within 24 hours
Chances of seeing the doctor of your choice
Opportunity of speaking on the telephone when necessary
Comfort level of waiting room
Length of time waiting in the practice
About the doctor whom you have just seen
My overall satisfaction with this visit to the doctor is
The warmth of the greeting to me was
On this visit I would rate the ability to really listen to me as
The explanation of things to me were
The extent to which I felt reassured by this was
My confidence in this doctor’s ability was
The opportunity the doctor gave to me to express my concerns and fears was
The respect shown to me by this doctor was
The amount of time given to me for this visit was
This doctor’s consideration of my personal situation in deciding a treatment or advising me was
This doctor’s concern for me as a person on this visit was
The extent to which this helped me take care of myself was
The recommendation I would give to my friends about this doctor would be
About the Staff
The manner in which you were treated by reception staff
Respect shown for your privacy and confidentiality
Information provided by the practice about its services (e.g. repeat prescriptions, test results etc)
Finally
The opportunity to make compliments or complaints to this practice about its service and quality of care
The information provided by this practice about how to prevent illness and stay healthy (e.g. alcohol misuse, smoking)
The availability and administration of reminder systems for ongoing health checks is
The practice’s respect of your right to seek a second opinion or complementary medicine was
Your overall satisfaction with the Practice
Any comments about how the practice could improve…
Any comments about how the doctor could improve…