We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.
Thank you.
About Receptionists and Appointments
Q1 How helpful do you find the receptionists at your GP practice?
Q2 How easy is it to get through to someone at your GP practice on the phone?
Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?
Q4 If you need to see a GP urgently, can you normally be seen on the same day?
Q5 How important is it to you to be able to book appointments ahead of time in the practice?
Q6 How easy is it to book ahead at this practice?
Did a GP request to see you again at this time?
Thinking of times when you want to see a particular doctor:
Q7 How quickly do you usually get seen?
Q8 How do you rate this?
Thinking of times when you are willing to see any doctor:
Q9 How quickly do you usually get seen?
Q10 How do you rate this?
Thinking of your most recent consultation with a doctor or nurse
Q11 How long did you wait for your consultation to start after your appointment time?
Q12 How do you rate this?
About seeing the doctor of your choice
Q13 Is there a particular GP you usually prefer to see or speak to?
Q14 How often do you see or speak to the GP you prefer?
Q15 Who was the last GP you saw?
How good was the last GP you saw at each of the following?
(If you haven’t seen a GP in your practice in the last 6 months, please go to Q23)
Q16 Giving you enough time
Q17 Listening to you
Q18 Explaining tests and treatments
Q19 Involving you in decisions about your care
Q20 Treating you with care and concern
Q21 Did you have confidence and trust in the GP you saw or spoke to?
Q22 On the day of your last visit (before today) was the surgery clean enough?
If No, please tell us why not.
Q23 Overall, how would you describe your experience of your GP surgery?
Q24 Do you think overall you are treated with dignity and respect at the surgery?
Q25 Would you recommend your GP surgery to someone who has just moved to your local area?
For you to consider - your feedback would be welcome. Can you tell us ..........
Q26 Something you like at the surgery
Q27 Something you would like to change at the surgery
Q28 Something you would like to see at the surgery in the future
It will help us to understand your answers if you could tell us a little about yourself
Q29 Are you?
Q30 How old are you?
Q31 Do you have a long-standing health condition?
Q32 What is your ethnic group?
Q33 Which of the following best describes you?
Q34 How long have you been at the practice?
Q35 Are you in an at risk for the flu vaccination?
Q36 If so, did you have your flu vaccination this year?
Q37 If no, what would encourage you to take it up?
Q38 Are you aware that the practice has a patient participation group?
If you would like to know more about the group, please ask at reception for a leaflet.
Q39 Are there any issues you would like to raise with the group?
If yes, please make a note of them here.
If there are any other comments you would like to add, please feel free to make these below