Thank you for taking part in this survey. It is being undertaken by the Patient Participation Group (PPG) on behalf of both patients and the Surgery. We want your views to help us to improve the patient experience. The results of the survey will be on the PPG noticeboard and also on the website. All responses are anonymous. Please add any further comments at the end of the survey.
1. When you phone the surgery, how easy is it to get through?
2. How do you rate the way you are greeted by the surgery receptionists?
3. How helpful do you find the receptionists when booking appointments
4 . In the Reception Area, do you think other patients can overhear what you are saying to the receptionist?
5. How do you normally book appointments?
6. Are you satisfied with the Appointment times available?
7. If you wanted additional times to make appointments, please indicate option you would prefer.
8. On arrival for your last appointment, what was your waiting time.
9. Would you be happy to receive a reminder of your appointment by text.? (Most appointment difficulties are caused by Non Attendance of Appointments)
10. Last time you tried to make an appointment to see GP. What reason given if failed ?
11. When asked by GP to return for follow up appointment , how easy was it to book that appointment forward?
12. How easy have you found booking an appointment with a Nurse?
13. Do you manage to see your preferred GP ?
14. How easy was it to get a telephone consultation?
You can now book telephone consultations via the website at www.westcrofthealthcentre.com
Additional Comments
Age Profile
Gender
Ethnic Group (optional)