A. Appointments at your GP Surgery or Health Centre
Q1. When did you last see a Doctor at the GP Surgery?
Q2. If you haven’t seen a doctor in the past 6 months, why is that? Please tick all that apply
Q3. How do you normally book your appointments to see a doctor or nurse at the Surgery? Please tick all that apply
Q4. Which of the following methods would you prefer to use to book an appointment at the Surgery? Please tick all that apply
B. Getting through on the phone
Q5. In the past 6 months how easy have you found the following?
a) Getting through on the phone
b) Speaking to a Doctor on the phone
c) Speaking to a Nurse on the phone
d) Obtaining test results by phone
C. Seeing a Doctor
Q6. In the past 6 months have you tried to see a Doctor fairly quickly ? By fairly quickly we mean on the same day or in the next two weekdays that the GP or Health Centre was open.
Q7. Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in the next two weekdays that the GP or Health Centre was open.
Q8. If you weren’t able to be seen during the next 2 weekdays that the GP or Health Centre was open, why was that? Please tick all that apply
Q9. In the past 6 months, have you tried to book ahead for an appointment with a Dr? By ‘booking ahead’ we mean booking an appointment more than two weekdays in advance.
Q10. Last time you tried, were you able to get an appointment with a Dr more than 2 weekdays in advance?
D. Arriving for your appointment
Q11. How easy do you find getting into the building at the surgery?
Q12. How clean is the GP surgery?
Q13. In the Reception Area, can other patients overhear what you say to the Receptionist?
Q14. How helpful do you find the receptionists at the Surgery ?
Q15. How long after your appointment time do you normally wait to be seen?
Q16. How do you feel about how long you normally have to wait ?
E. Seeing the Doctor you prefer
Q17. Is there a particular Dr you prefer to see at the GP Surgery or Health Centre ?
Q18. How often do you see the Dr you prefer ?
F.Opening Hours
Q19. How satisfied are you with the opening hours at the surgery ?
Q20. As far as know is the surgery open …
a) Before 08:00
b) At Lunchtime
c) After 18:30
d) On Saturdays
e) On Sundays
Q21. Would you like the surgery open at additional times?
G. Seeing a Doctor at the GP Surgery or Health Centre
Q22. The last time you saw a Dr at the surgery how good was the Dr at each of the following:
a) Giving you enough time
b) Asking about your symptoms
c) Explaining tests and treatments
d) Involving you in decisions about your own care
e) Treating you with care and concern
f) Taking your problems seriously
Q23. Did you have confidence and trust in the doctor you saw ?
H. Seeing a Practice Nurse at the GP Surgery or Health Centre
Q24. How easy is it for you get an appointment with a Practice Nurse at the surgery ?
Q25. The last time you saw a Dr at the surgery how good was the Dr at each of the following:
a) Giving you enough time
b) Asking about your symptoms
c) Explaining tests and treatments
d) Involving you in decisions about your own care
e) Treating you with care and concern
f) Taking your problems seriously
I. Your Overall Satisfaction
Q26. In general, how satisfied are you with the care you get at the Surgery ?
Q27. Would you recommend the Surgery to someone who has just moved to your local area?
Q28. In the past 6 months have you had enough support from local services or organisations to help you manage your long-term health condition(s). Please think about all services and organisations, not just health services.
J. Some questions about you
The following questions will help us to see how experiences vary between different groups of the population. We will keep your answers completely confidential
Q29. Are you male or female ?
Q30. How old are you ?
Q31. Which of these best describes what you are doing at present ? If more than one of these applies to you, please tick the main one ONLY
Q32. In general, how long does your journey take from home to work (door to door) ?
Q33. If you need to see a doctor at your GP surgery or health centre during your typical working hours, can you take time away from your work to do this ?
Q34. How do you normally travel to the surgery?