Speed at which the telephone was initially answered?
Speed at which the telephone was answered if your call was transferred?
How do you rate the ease of booking an appointment?
How do you rate the variety of appointment times available for booking?
Length of time you had to wait for an appointment?
Convenience of the day and time of your appointment?
How easy do you find it to cancel an appointment at the Surgery?
Seeing the Doctor of your choice?
Length of time waiting to check in with Reception?
When speaking to the GP or Nurse, do you feel that you were listened too and had sufficient time?
Length of time waiting to see the Doctor or Nurse?
Opportunity of speaking to a Doctor or Nurse on the telephone when necessary?
Opportunity of obtaining a home visit when necessary?
Prescription ready on time?
Prescription correctly issued?
Handling of any queries?
Were you told when to contact us for your results?
Results available when you contacted us?
Level of satisfaction with the amount of information provided?
Level of satisfaction with the manner in which your results were given?
Information provided to you by the Reception staff?
The helpfulness of the Reception staff?
The information provided by other staff?
The helpfulness of other staff?
Considering the response of our staff, our premises and general experience at your last visit, how would you rate us overall?
Any Further Comments?
The following questinos will provide us with general information only about the range of people who have responded to this survey and will remain annonymous.
How old are you?
Are you male or female?
How many years have you been attending this Practice?
Number of visits in the last 12 months?
Would you like your PPG meetings at a more convenient day / time? Please indicate below:
Day
Time