CMK Medical Centre - Patient survey
Customer Service
1) How do you rate the way you are greeted by receptionists at the surgery?
POOR FAIR GOOD EXCELLENT
2) When you have phoned the surgery, how do you rate the ability to get through on the phone?
3) How do you rate the ability to book a telephone call with a doctor when you have a question or need medical advice?
POOR FAIR GOOD EXCELLENT N/A
Appointments
4) How do you rate the ease of booking an appointment?
5a) How do you rate the variety of appointment times available for booking?
5b) If you are not happy with appointment times what changes would you suggest? (please tick all that apply)
EARLY MORNING LUNCH TIMES EVENING
OTHER
6) During the past 12 months have you ever missed a pre-booked appointment without cancelling?
NEVER ONCE TWICE THREE OR MORE
Please note that you can text 07513 288933 giving your name and appointment time to cancel
Patient Care
7a) Thinking about the Doctor(s) you have seen, how do you rate the following: The quality of care they provide?
7b) How well they explain your health problems or any treatment that you need?
8a) Thinking about the nurse/health care assistant(s) you have seen, how do you rate the following: The quality of care they provide?
8b) How well they explain your health problems and any treatment that you need?
Prescription service
9) How do you rate the ease of ordering a repeat prescription? (including via our website)
10) Do you receive your prescription within the agreed timescales of 48 hours
YES NO
Finally, it will help us to understand your answers if you could tell us a little about yourself:
Are you
male female
How old are you?
0-15 16-24 24-45 46-64 65+
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